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As you've likely heard by now, Facebook will be switching all brand pages over to the new Facebook Timeline layout as of March 30th, though you can preview the functionality now. While the jury is still out among some social media professionals as to whether or not this shift is beneficial to brands, I'm not having any trouble seeing the value this shift brings to the table for brands seeking real relationships with their consumers. This shift in functionality is one that finally, and for the first real time in the social media space, enables brands to tell their story, share their history, share the milestones that matter, and engage with consumers in an authentic conversation and relationship.

If you're like most social media enthusiasts, you'll want to get ahead of the curve and get your Timeline up and running as soon as possible. Here are the top 5 things you'll need to keep in mind as you work towards rebranding your page with the Timeline functionality:

  1. Choose a cover photo that represents your brand and your story, while being mindful of Facebook's rules on what your cover photo may not contain:
    • Price or purchase information, such as "40% off" or "Download it at our website"
    • Contact information, such as web address, email, mailing address or other information intended for your Page's About section
    • References to user interface elements, such as Like or Share, or any other Facebook site features
    • Calls to action, such as "Get it now" or "Tell your friends"
  2. Highlight the most important elements of your brand along the top. Tabs as we know them are morphing into a series of icons highlighted just below your cover image.
    • Photos are a static element in the new design, but you can change everything else, and the order in which they appear ' be sure to make good use of the limited real estate. I'd recommend not keeping Likes as one of the 4 primary tabs at the top ' don't you have more to share with visitors than how many other visitors have liked the page?
    • You'll also need to choose images to represent the elements that you want to highlight ' make this a priority given it's placement on your page, as it's one of the first things visitors will see
    • You can also pin a post to the top of your page to highlight the most important content/conversation for your brand
  3. Additional tab changes mean some additional work to optimize the visitor experience:
    • Default landing tabs are no longer an option so choose your posts wisely as these will now be the first thing a visitor will see when engaging with your brand
    • The width of tabs is also changing from 520 pixels wide to 810 pixels wide ' this means you'll likely need to rework most of the tabs you had on your page previously to make use of the expanded real estate, but until you do, they'll center within the 810 pixel width
  4. Milestones and the brand story become the forefront of the experience. While pondering what to include, consider these elements as you tell the story of your brand:
    • What are our brand goals and objectives?
    • What matters to our target audience?
    • Are there large gaps that we can fill with notable elements, such as key hires, new products, awards, etc.?
  5. Direct, private messages to brands from users are possible for the first time, enabling more direct brand-to-consumer interaction than ever before. As you're adjusting to this new functionality you'll want to consider:
    • Your strategy for responding to customer inquiries publicly vs. privately including message categories and response times or SLAs to inquiries
    • Real-estate is now precious on your page, so take offline conversations offline via direct messages

For some examples of great brand uses of Timeline, check out:

  • Coca Cola ' With the exception of the Likes being one of the four icons at the top, the Coca-Cola page is a great example of a brand-relevant layout making excellent use of the Timeline functionality.
  • Barack Obama ' Whether you support Obama or not, one look at his Facebook Timeline demonstrates that his team knows what they're doing when it comes to leveraging the new functionality. They've peppered his page with relevant facts and news throughout his life. They're also using the cover photo to demonstrate compelling, relevant information to this year's campaigns.
  • Tide (yes, as in the laundry detergent) ' The team at Tide has done a great job of laying out relevant milestones in the product's history, along with interesting facts and information the company has shared with consumers over the years. They're using their cover photo for new product awareness ' a no-brainer! Bonus points for not having Likes among their top icons!
  • Subway ' Who knew sandwiches could be this interesting! The company has done a great job of filling in interesting facts about the products, organization, and corporate responsibility throughout the years. Bonus points for not having Likes among their top icons!
  • Burberry ' The fashion house has done a fantastic job of replicating the Heritage section of their website into their Facebook Timeline. Not surprisingly, they've also mastered the art of visual appeal in the use of eye-catching images sprinkled throughout their timeline.

All in all, while the new Timeline functionality swap seems like a very drastic one, and in many ways it is, it's also a chance for brands to finally tell their story. It's an opportunity for brands to connect with their consumers in a compelling way highlighting what matters the most to the consumers who wish to know the personality behind the brand. For brands, Timeline offers an easy way to connect in a more human, more personal way.

Stay tuned for our AMP Agency Timeline page!

What have been your experiences with Timeline for brands so far? Do you like it? What would you change if you could?

 

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In our continuing series of examining Google Search Trends to gain insights into the top keywords queried in the USA, we present our findings for August 2022. Every day, we capture the top three keyword phrases in terms of search volume as reported by Google Trends (US Only). Each term has an estimated query volume attached to it, which we also record. The number scale tops out at 10,000,000+ with a lower limit of 200,000+ (sometimes 100,000+). After the conclusion of the month, we look at the phrases we collected along with their volumes to get an understanding of what drove queries for the month. August 2022 - A Summary Looking through the top queried phrases by day last month, there were a few topics that surfaced as macro trends. As primary elections happened across different states, candidates and ballot questions landed in the top 3 daily queries.  The NFL preseason stoked interest in fans as they searched for their favorite team in Google results. The other big sports topic was Champions League soccer and we’ll present the sheer number of queries related to that European-centric subject. Lastly, there were TV and films that people wanted to learn more about and we’ll examine which ones were the most popular.   A Doodle and a Travolta Curiosity These two phrases were the only two that made the elusive 10 million plus club last month. Anna Mani - 8/22/2022 - 10,000,000+ queries Google changed their logo on August 23rd to celebrate “the 104th birthday of Indian physicist and meteorologist Anna Mani, one of the country’s first female scientists.”  You can read more about her on their post. We tend to see interesting Doodles get top query status as the logo is hyperlinked to a result page tied to a keyword - in this case, “Anna Mani”.  The second phrase is a bit of a head scratcher but it’s not unprecedented.  John Travolta - 8/8/2022 - 10,000,000+ queries On August 8th, Olivia Newton-John passed away and the news sent people to Google to search. When we first looked at Google's Daily Search Trends, it was her name that was the top query. From our experience, it takes 24 hours for the report to finalize.  We have seen queries shift or change completely when we revisit the report after that 24 hour period. When we looked back at the daily top 3 for August 8th on August 10th, the phrase above replaced the Olivia Newton-John query and it was the top queried phrase of the day.  The other surprising thing was there were no Olivia Newton-John related phrases in the top 3 at all.   SInce we have been collecting this data for years now, we recalled this same sort of phenomena happening when Kelly Preston, John Travolta's wife, died in 2020.  Here’s the top phrase from July 12th of that year: John Travolta - 7/12/2020 - 10,000,000+ queries Again, there are no queries related to Kelly Preston in the daily top three of that day.  The phrase that was reported was John Travolta’s name.  The AMP team is not sure what to make of this reporting shift. It doesn’t make sense that his name would be a higher queried phrase than either Olivia’s or Kelly’s.  It does make us wonder what kind of query consolidation is happening as the Daily Search Trends report gets finalized.  Is there a knowledge graph consideration? Does the weight of the John Travolta entity make the report combine related terms underneath it?  It’s odd, for sure, and for it to happen twice in the last two years is odder.  Pet Holidays Did you know that August has two days that celebrate two of the most popular household pets?  We didn’t either. 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As we alluded to in the previous section, the biggest news for the TV audience was the release of 2 anticipated fantasy shows last month: House of Dragon - 8/21/2022 - 2,000,000+ queries Rings of Power - 8/31/2022 - 200,000+ queries From the query volume, it appears that the Game of Thrones prequel series is more popular than the Lord of the Rings prequel series. We’ll keep monitoring to see which show’s season finale makes the daily top 3.  Elections and Federal Acts With the first wave of elections this year, we saw some queries related to US politics with high volumes last month, if only for a day.  Liz Cheney - 8/15/2022 - 1,000,000+ queries Harriet Hageman - 8/16/2022 - 500,000+ queries Alaska primary 2022 Results - 8/16/2022 - 200,000+ queries Mary Peltola - 8/31/2022 - 500,000+ queries On the 16th, U.S. representative for Wyoming Liz Cheney lost in the Republican primary to Harriet Hageman.The Alaska primary results were also popular as it led to Sarah Palin loss to Mary Petola in the special election to replace the late Rep. Don Young.  The other topics in this category were related to the Kansas special election and two measures moving forward in the Federal government. 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AMP Agency’s Top Trends of Fall 2022 Predictions Report   AMP Agency has published another report as a part of their Search Insights service. This report is available for download and provides consumer and audience insights to help inform your marketing and business decisions for the Autumn season. AMP Agency’s SEO Supervisor Kevin Davis dug deep into search query data to gather useful insights for this report. “We learned a lot from producing the Summer Trends report.  Using the tools available to us, we were able to not only find products, events, and activities relevant to this time of year but also predict the ones that will be very popular this year. Looking back at query data for the past 4 years, you can see increases in volume that we feel is a good indicator of interest in the future.  I am excited to share our findings in this report.”  The Top Trends of Fall 2022 report has insights on 40 topics across 8 different categories including holidays, home decor, and food & drink.  The data presented in the report is pulled straight from Google’s Keyword Planner (US only) and is paired with our analysis of why we think the topic will increase in popularity this Autumn. Download our 2022 Fall Trends report and learn more about our seasonable predictions for this coming season.

  • 2 min read
  • September 8, 2022