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If you’re reading this, it probably means that you, or your brand, are interested in becoming a stronger ally to the LGBTQIA+ community. Welcome! We’re happy you’re here. To our LGBTQIA+ readers, we hope this blog post will be a helpful resource for specific strategies and information that you can share with your brand, colleagues, employees, partners, or clients. At AMP Agency, we believe that people of all genders, sexual orientations, and romantic orientations deserve to feel safe, respected, loved, validated, and represented. Through this lens, we’ve curated a list of actionable ideas that your brand can incorporate into your workplace and year-round marketing efforts. 1. Establish an Atmosphere of Respect within Your Workplace Before your brand can be an LGBTQIA+ ally to the general public, it must be an ally to the LGBTQIA+ people behind the scenes. No matter how inclusive a campaign appears on the surface, it will feel inauthentic (and perhaps even disrespectful) if the brand that created it doesn’t treat its own employees equally and with respect. In addition to the following sections of this blog post, which include tips for brands to use internally and externally, here are a few more tactics you can use to make inclusivity a key component of your company culture: Hire LGBTQIA+ employees and work with LGBTQIA+ influencers, partners and clients year round. Did you know there are professional recruiting events specific to this community? There are also employment programs for community subgroups, like the SF LGBT Center’s Transgender Employment Program. Create employee resource groups to foster a sense of community among workers. For example, our parent company Advantage Solutions created the group PRISM to nurture personal and professional growth among our LGBTQIA+ employees and their allies. 2. Learn the Language and Use It Thoughtfully Like other cultural groups, the LGBTQIA+ community has its own language, which includes slang, acronyms, personal identifiers, and more. Learning appropriate terms and using them considerately in your workplace and marketing efforts can build authenticity, loyalty and respect. However, please keep in mind that your brand’s historic and internal use of the language will impact how the public receives your current, public usage of it. For example, if you use the term “yasss” on a branded Pride shirt — a phrase that originated in 1980s ball culture among LGBTQIA+ people of color — and your brand has never previously spoken or acted in support of LGBTQIA+ individuals and/or people of color, that would not be a respectful or authentic use of the language. And more importantly, this surface-level celebration could come across as exploitative. When it comes to branded support, walking the walk must come before talking the talk. So, what does it look like when a brand thoughtfully uses language to support the community? Check out the inclusive work that Sephora has created in recent years, like their “Identify as We” campaign. Not only does it spotlight LGBTQIA+ people, their lives, and their pronouns, but it was also created by and for the community. Allure reported in 2019: "Both in front of and behind the camera, the campaign is populated with exclusively members of the LGBTQA+, transgender and gender-fluid community. Activists and influencers like Fatima Jamal and Hunter Schafer appear, putting on makeup, showing off beautiful hairstyles, or just plain old making out." It’s a great campaign on its own, but it’s even more powerful if you take into account Sephora’s continual allyship efforts. For example, they have beauty classes designed specifically for the transgender comunity. Authentically using language is important, but it’s most effective as part of a larger allyship initiative. With that in mind, here are some great resources for learning basic LGBTQIA+ terminology: The Trevor Project’s glossary of key terms The Safe Zone Project’s glossary of LGBTQ+ vocabulary “LGBTQ definitions every good ally should know” from USA Today GLAAD Media Reference Guide - Transgender Before we dive into the next section, we want to call out a few additional tips for thoughtfully using LGBTQIA+ language. First, language is fluid. The words we use are constantly changing in connotation, usage, and relevancy. For example, the term “queer” has historically been used as a slur, but many in the community have since reclaimed it. Still, others find the word offensive. Check out this article from them, a next-generation community platform, for a nuanced look at the term. Second, every member of the LGBTQIA+ community is an individual, and thus has their own unique cultural identifiers, preferences, and opinions. Think about which other cultural groups someone might identify with. This intersectionality may impact the language they use, like how the term “Two-Spirit” is used as a gender/sexuality/role identifier among some Indigenous North American communities. 3. Make Sharing Pronouns as Easy and Comfortable as Possible Across Your Brand Experience Pronouns can dramatically impact how an LGBTQIA+ person feels about themselves and others. Schuyler Bailar, the first trans D1 NCAA men’s athlete and owner of the popular Instagram account @pinkmantaray, explains the feeling of being misgendered in a 2020 blog post: When [you] call me the pronouns & name I no longer identify with, it says: You don’t exist. It says: I don’t see you and I value my view of you more than I value your comfort and safety. Misgendering me hurts my feelings a great deal. I know I might look a different way now than I did but I am still me. And I have always been me. And [you] using the name and pronouns that I use now – always, even with old pictures – is a way to validate that. To validate me. To say you see me. Click the links below for resources you can use to better understand pronouns and how to apply them in daily life: LGBT Life Center’s “Understanding pronouns” guide “Pronouns 101: Why They Matter and What To Do (and Not Do) If You Misgender Someone” from Medium “Why You Should Put Your Pronouns in Your Bio” by Schuyler Bailar Once you’re more familiar with pronouns, start incorporating them into your company culture and brand strategy. How? Share your pronouns when introducing yourself to new clients, partners, or members of your workplace. Whether or not you’re a member of the LGBTQIA+ community, this can create a safe space for people to share their pronouns, if desired. Add your pronouns to your social media bios, email signature, Zoom title — or anywhere else that might be relevant — as a sign to others that you support the LGBTQIA+ community. When your brand partners with an openly LGBTQIA+ individual, make sure you know their pronouns and how they identify before you post anything that specifically references their pronouns, sexuality, or gender. Be especially cautious when working with transgender and non-binary partners to make sure you don’t misgender or deadname anyone. (Deadnaming is when you refer to a transgender or non-binary person by their birth name or other former name. It’s often harmful and can be traumatic.) If your brand is creating a contact form or hosting a survey, consider adding a section for people to provide their pronouns. If you ask for someone’s gender, provide a variety of options to choose from, as opposed to the historically binary choices of “male” and “female.” Many governmental and medical forms still use this binary structure, which excludes many members of the LGBTQIA+ community. 4. Be Mindful of News, Cultural Events, and Legislation That Might Impact Your LGBTQIA+ Audience Since American marketing and advertising began, the LGBTQIA+ community has had to deal with exclusion, harassment and discrimination — both inside of and outside of the industry. That’s still true today. When we create campaigns targeting or spotlighting this demographic, we should make sure we consider the personal, societal, cultural, and political issues our audience may be dealing with at the time they encounter our marketing. This is a tactful act of strategy as much as it is an act of allyship and empathy, because this insight makes your brand appear more in touch, aware, and authentic. At AMP, we loved working with Eastern Bank to bring their “Join Us For Good Good Votes” campaign to life. When transgender rights were being debated on a Massachusetts ballot in 2016 and 2018, Eastern Bank provided support to the transgender community through lobbying and rallying support, employee engagement, philanthropic assistance, and community engagement. This wasn’t just a one-time act of allyship, it’s consistent work. And we’re so proud we get to be a part of it. While Pride Month is an important time for the LGBTQIA+ community, allyship moments can arise at any time of year. Stay in the know, and act when something resonates strongly with your brand’s values and capabilities. 5. Resist “Rainbow Capitalism” and “Rainbow-Washing” When Designing Your Campaigns Custom Pride collections can be fabulous. Who doesn’t love a rainbow hoodie or “Y’all means all” bumper sticker? But they don’t often help a brand stand out from its competitors, especially not in June. And more significantly, these merchandise-based initiatives can occasionally worsen a brand’s reputation among the LGBTQ+ community, if they’re seen as rainbow capitalism or rainbow-washing. A recent CNN article defined rainbow capitalism as “the idea that some companies use LGBTQ allyship for their own gain.” In that same article, digital communication expert Chris Stedman is quoted as saying the following about Pride merch: "It feels like a violation in some ways because these companies are taking our language, our memes and our norms and using them for their own gain without fully understanding them or investing in the community. This language and imagery emerged in spaces that have been a refuge for people who haven't been safe and welcome in other communities. And I think that's why people are so bothered by it." Similarly, rainbow-washing “allows people, governments, and corporations that don’t do tangible work to support LGBTQ+ communities at any other time during the year to slap a rainbow on top of something in the month of June and call it allyship,” according to Social Media Coordinator Justice Namaste in this 2018 WIRED article. If your brand is exclusively supporting the LGBTQIA+ community through branded Pride merch, you might want to rethink your strategy. Here are some starter questions to get you headed in the right direction: What has my brand previously done to support the LGBTQIA+ community? How were those efforts received? Do I feel like my brand is genuinely helping with this campaign, or does it feel like we’re checking a box? How can my brand’s unique product or service improve the lives of the LGBTQIA+ community specifically? Is my company inclusive of the LGBTQIA+ community in the work environment it creates, hiring tactics it uses, and resources it provides? Are there any openly LGBTQIA+ individuals on the client team, creative team, strategy team, etc. for this project? If not, might this be an issue? Does this campaign feel authentic? Authenticity is especially important here — partly because consumers in 2021 crave authenticity, and partly because this value plays a huge role in the LGBTQIA+ community. Embracing one’s LGBTQIA+ identity means letting your real self show up in a world that doesn’t always get you or respect you. That’s incredibly authentic. This year, Getty Images partnered with the non-profit GLAAD to improve LGBTQIA+ representation in advertising. We love this campaign because it tackles a relevant issue (increasing visibility of an underrepresented group), it’s authentic (campaign links directly to the Getty Images brand), and it’s creative. Another example of authentic marketing is Verizon’s moving “Love Calls Back” campaign. In both of these campaigns, the brands have innovatively used their products and services to make the world a better place for LGBTQIA+ individuals. 6. Keep Accessibility in Mind When Creating or Sharing Content According to the CDC, 1 in 4 adults in the U.S. has a disability. And PRNewswire reported in 2018 that “among lesbian, gay and, bisexual adults, 30 percent of men and 36 percent of women also identify as having a disability.” Creating accessible content is essential to allyship because many members of the LGBTQIA+ community (and their allies) have a disability. And if you want to have the most inclusive, intersectional and visible content possible, you should consider accessibility. A few starter ideas for making your brand content more accessible: Add alt text to your brand’s Instagram captions. You can either select automatically generated alt text, or customize it to add your brand’s personal flair. Use Instagram’s new automatic caption feature for Instagram Story. Learn how to improve your brand’s digital accessibility with the A11Y Project. Follow ADA-approved design guidelines. Final Thoughts Whether you’ve been an LGBTQIA+ ally for decades or are just getting started, we’re excited you’re putting the work in to become an ally year round. Remember that you and your brand aren’t always going to get it right, and that’s OK. All allies make mistakes, whether they’re individuals or Fortune 500 companies. It’s because we’re human. Making mistakes is a part of our growth process. What matters is that you hold your brand accountable in an authentic way and work to do better going forward. For example, if you accidentally misgender someone in a client meeting, apologize, correct yourself, then move on. Allyship matters all 12 months of the year, not just during Pride. How your brand shows up will be unique and ever-evolving, but it matters that you are showing up. Thank you.
This Women’s History Month, AMP explored what women today want from brands, advertisers, and marketers. Since there are approximately 3.9 billion women in the world — each with their own unique personalities, backgrounds, and desires — we’ve narrowed the focus of this article to three desires that stood out to us during our research. We’ve also included insights from women we interviewed who have worked in the advertising and marketing industry. (Their names have been removed for privacy.) We don’t claim to speak on behalf of all women, but instead aim to highlight some of the desires and expectations for brands & the industry that many women have expressed in recent years. Women Want More Diverse and Intersectional Representation Over the past decade, there have been some incredible pushes towards more diverse representation of women in advertising — from The National Lottery’s uplifting & inclusive “This Girl Can” campaign to this amazing photo of Black transqueer lesbian model Jari Jones popping open a bottle of champagne in front of her larger-than-life Calvin Klein ad. Most of the women we spoke to in the industry mentioned that they’ve seen more diverse representation in recent years: more interracial couples, more body sizes in the fashion world, more stay-at-home dads, and fewer blatantly sexist ads. Still, only 29% of American women believe they are accurately represented in advertising, according to a recent study by data intelligence company Morning Consult. (The same study found that 44% of American men believe women are accurately represented.) As advertisers and marketers, a crucial step in developing a strategy plan is studying our consumers and learning about their wants, needs, and habits. So why does the industry continue to miss the mark with female representation? Perhaps it has something to do with the word “and.” Because a consumer is never just a woman. Maybe she’s a woman and bisexual and Latinx and a stepmom and really into Maseratis and perfume. When we look at female representation, we must consider intersectionality and what other identities might matter to female consumers. Let’s say our consumer identifies as a lesbian. According to a 2019 survey of 2,000 adults in the UK by GAY TIMES and Karmarama, 72% of LGBTQ respondents think the way they’re represented in advertising is tokenistic. Let’s say she has a disability. The Calgary Society for Persons with Disabilities (CSPD) reported in 2019 that only 3% of characters on North American television have disabilities and of these, 95% are played by able-bodied actors. (This statistic inspired their moving “Visibility for Disability” campaign.) Let’s say she’s a mom. A 2019 report from the brand Motherly with almost 6,500 survey respondents found that 85% of millennial moms don’t feel like society does a good job of understanding and supporting them. Let’s say she’s a woman of color. A 2019 study on the representation of Black women and girls in Hollywood found that Black females and other females of color are more likely to be portrayed partially/fully nude than white females — in films and on TV. The same study found that white female TV characters are more likely to have a job (89.6%) compared to Black female characters (70.5%) and other female characters of color (58.8%). (This study was conducted by The Geena Davis Institute on Gender in Media and focused on family films and TV.) How might it feel to see characters who look like her repeatedly oversexualized and underemployed? Even if a woman feels her “womanness” — or whatever you want to call it — is well-represented, maybe she doesn’t feel like her other identities are well-represented. Maybe the commercials, print ads, and radio spots she encounters are not adding up to how she sees herself as a whole woman person. Women Don’t Want to Be Superheroes (At Least Not All the Time) The brilliant author Carmen Maria Machado wrote, “We deserve to have our wrongdoing represented as much as our heroism, because when we refuse wrongdoing as a possibility for a group of people, we refuse their humanity.” Our messy complexities are part of what make us human. And it turns out, a lot of women want to see more of this messiness, and less of the fully put together superwoman archetype we’ve been served again and again in past decades. One ad that leans into this attitude superbly is Frida Mom’s “Stream of Lactation” commercial, which highlights the highs and lows of breastfeeding with an authentic, stream-of-conscious voiceover. One woman in the industry we interviewed said: I LOVE the new Frida commercial about breastfeeding. While watching the commercial, I felt seen and understood. I saw myself and thought "Wow, that's exactly what I do" or "Yes, that happened to me." Women want to see other women that they identify with, and that's the best (and most ethical) way to sell your product. For years, women were served razor ads featuring models with shaved skin and pad ads featuring that notorious blue liquid. Marketers made shaving and menstruation seem like a walk in the park. But then came “Blood Normal” and Billie. “Blood Normal” by hygiene company Libresse broke ground as the first campaign to show actual period blood. Billie similarly changed the game by creating the first razor campaign for women featuring actual body hair. And people loved it. “Blood Normal” won the coveted Glass Lion for Change Grand Prix at Cannes and Billie has grown to be a successful brand with 278k followers on Instagram. By portraying women in nontraditional but relatable ways, brands like Libresse and Billie have managed to both diversify female representation and gain a loyal following of customers. Women Want Brands to Play a Role In the Conversation on Social Issues and Gender In the era of social media, brand accountability, and virtual boycotts, we are seeing more women putting pressure on brands to speak up on social issues. When the Black Lives Matter protests surged in spring 2020, numerous brands spoke out on the topic of racial justice. But for many internet users, these efforts — many of which took the form of social media posts — didn’t go far enough. Examples of real comments posted on one popular fashion brand’s 2020 posts: “If you just posted a square, you’re performative!” “What steps have you implemented to date?” “So this was a lie.” “I’m so sad to hear all this and will no longer support [brand name]. I’ve been a diehard fan for so long. I will never stand for a brand that would allow, at any capacity, racial profiling.” This brand has over 4 million followers on Instagram. And it’s just one of many brands we saw called out in 2020 for their social media responses to current events. We’re also hearing women say they want brands to contribute more directly to the conversation on gender. A women who works in the industry told us: I want to see more men wondering what detergent to use and more women thinking about what kind of cool car to drive. In my own relationship, my husband is very concerned about dishwasher liquid (really) and I want to drive a slick fast car on an open road. Life is changing, roles are changing, and all I'm asking is to see that reflected. Big brands especially have so much power to normalize and destigmatize. Another important step in joining this conversation is amplifying female voices at brands and agencies. It’s not just about hiring more women, but also promoting them to management and leadership positions. When The 3% Movement was founded in 2012, only 3% of all US Creative Directors were women. The organization has since helped push that number to 29% today — an amazing increase, but still not close to 50%. Promoting women to leadership positions adds diverse perspectives to our teams and brings more female insights into how women want to be represented. How To Give Women What They Want There are so many ways organizations can tailor their branding, advertising, and marketing efforts to better address the desires and expectations of women. They can engage with the conversation on social issues and gender, complexify female roles in their campaigns, and offer more diverse and intersectional representations of women across the board. They can also enrich their internal teams by hiring women, and promoting them to leadership roles. The goal isn’t for every brand to try and address all the desires of every woman on the planet, but to make efforts day by day where you can. For example, if parents make up a large percentage of your target audience, you might consider how to bring intersectional, complex representations of moms to your ads. Think of where it makes sense to engage authentically with your customers. Insights from Women Who Work in the Industry To get a better idea of how the marketing and advertising industry is currently addressing female wants and expectations from the inside, we interviewed some of the women we know. The responses below come from people who have worked as interns, freelancers, and full-timers — at agencies and in-house — with experience ranging from 3-10+ years in the industry. Q: What do you want from the ads and marketing tactics you see in the world? A: “I would like to see more representation throughout ad campaigns. It would be nice to see people who look like me and the people around me, and not just the same famous people.” “I've seen companies attempt to be more socially aware (or "woke," if you will) but sometimes it backfires. I want advertisers to stop trying so hard in their marketing tactics or do a better job of reading the room.” “I always respond to authenticity, self-awareness and especially humor — the Ok Cupid "DTF” campaign is a great example. As a consumer, I do not respond well to feeling shamed or condescended to.” “I want to see all types of women doing all types of things. I also would love for brands to call out censorship, double-standards, or gender roadblocks in their ads directly.” Q: What are your expectations for the campaigns you yourself put out in the world? A: “To cast women in unexpected roles. Conversely, to not only show moms as caretakers and nurturers.” “I do my best to make people think about the thing we're advertising in a new way, whether that means showing them a way our product can add something new and positive to their lives, or just causing them to stop and laugh at an interesting image or headline. I also feel a pretty heavy responsibility not to add to any of the toxic stereotypes or standards that we're all — but especially women — constantly bombarded with.” “What an incredible responsibility we play as women in the biz. It's frustrating to see the same narrative about the same woman over and over. And it's a true challenge to bend that narrative into one that's more truthful of our experiences. But it's a fight worth fighting, and I think having women in leadership roles in advertising is greatly improving this issue.” Q: How are women portrayed in advertising? Do you predict this changing in the upcoming year? A: “Over the past ten or twenty years, we've gone from a total proliferation of the same cookie-cutter image to the slow, incremental appearance of more diverse, ‘real’ images of women. As we've seen more and more brands jump on that bandwagon, I can't help but feel a little cynical. Pop feminism and ‘girl power’ have become just another sales tool... it's still so much about making women feel like they need things to be fully realized. It's just gone from, ‘Buy this product and you'll be beautiful’ to, ‘Buy this product and you'll be empowered.’” “My wife and I have both been hyper-aware of the significant increase of interracial couples featured in ads, which is very exciting. For 2021, I'd love to see more of this, and a lot more queer women of all races, ages, body shapes, and ethnicities. I have seen lesbian couples here and there, but I haven't seen many lesbian parents.” “I think there's still an absence of women who are 40+ in the advertising I see. Middle age isn't what it used to be and it would be great to see the modern, mature woman portrayed more in advertising that is not related to medications.” “One thing I hope would change is the Instagram fad of everyone looking like a Kardashian. Influencers are such a huge part of advertising, and we know how harmful those unrealistic depictions of beauty can be.” “For the most part women have been either hyper-sexualized or seen as arm-candy to sell a product. There are more conversations and actions happening in recent years to represent women in less hyper-sexualized roles. On the other hand, I do not have a problem with women being portrayed sexually. Especially in fashion and art. I think there has to be care in not being over-sexualized, where the woman then becomes an object of desire.” Q: Do you feel satisfied with how you see women represented in advertising today? A: “Satisfied would sound like there is not room for improvement. I think it’s much better than it was 10 years ago and hope it keeps evolving.” “One thing that bothers me about the way Black women are represented in advertising today is that there is still a bias toward light-skinned Black women or women who look mixed race. Obviously this is an old issue, but it still persists and needs to change.” “I think so… It is encouraging to see women of all shapes, sizes, ages, colors, and identities in ads these days… depicted as funny, strong, silly, beautiful, smart, and all of the ways you can be depicted. However, I do think we still need to come up with more ways to flip the script.” “I don’t know if I’m satisfied with how women are represented in advertising yet. I think having more women in advertising and higher positions would change the outcome of some campaigns. There can’t be representation properly done without real women’s voices.” Q: How does it feel to be a woman working in this industry? A: “I’ve been fortunate to work in an environment where I haven’t felt treated differently for being a woman.” “A lot of days I don't think about it too much, but it probably informs everything I do.” “There’s always room for improvement. There's no better time to be a woman in history than today, and hopefully thirty years down the line, a woman will say the same thing. We should always be striving for better.”
2021 Edelman Trust Barometer Reveals Brand Leaders Expected to Take Lead on Social Issues Each year, global communications firm Edelman releases its Trust Barometer — a survey-driven report of how trusted governments, NGOs, businesses, and media are around the world. The 2021 Edelman Trust Barometer draws on survey responses from 33,000 individuals in 28 countries. It reveals insights about both the general population (ages 18+) and informed public (college-educated, ages 25-64, in the top 25% of household income in their country’s age group). This year’s Edelman Trust Barometer notably uncovers a growing distrust of government in the U.S. and China, and increased expectations for business leaders. Here are 10 key takeaways for brands, marketers, and advertisers: Business is more trusted than government, NGOs, and media in 18 of 27 countries surveyed. Community organizations, local leaders, and scientists are more trusted than government leaders, religious leaders, journalists, and CEOs. CEO credibility has dramatically declined in India, Brazil, Indonesia, Argentina, Russia, France, and Japan during the past year. Trust in search engines, traditional media, owned media, and social media has declined. People are placing more importance on information literacy. 68% of those surveyed believe CEOs should step in when the government does not fix societal problems. 66% think CEOs should take the lead on change rather than waiting for the government to impose change on them. 65% believe CEOs should hold themselves accountable to the public and not just to the board of directors or stockholders. 86% expect CEOs to speak out publicly about one or more of these societal changes: pandemic impact, job automation, societal issues, and local community issues. 68% agree that consumers should have the power to force corporations to change. So what does this mean for your brand? With consumer trust in business and expectations for brand leaders steadily rising, it is essential that you understand how to build trust with your audience. Read on to learn how you can inspire confidence and loyalty among your current and potential customers. Get involved with grassroots organizations that your community cares about. Partner with local non-profits, small businesses, and community leaders to engage with social causes that matter to your audience. Make sure you’re reaching out to organizations and influencers who can authentically connect with your brand. For example, during International Women’s Month, AMP helped create PUMA’s “Do You” campaign, which sparks conversation around female empowerment. The campaign features professional basketball player Skylar Diggins-Smith and New York City Ballet principal dancer Lauren Lovette, athletes who volunteer with programs that uplift young women. When you have a great brand-cause and brand-influencer fit like this, authenticity is sure to follow. Invest in influencer partnerships. According to Business Insider, brands are projected to spend $15 billion on influencer marketing by 2022. And that’s no surprise given that 1 in 5 Gen Zers and millennials in the U.S. and UK makes purchases inspired by influencer or celebrity social media posts, as evidenced by a 2019 survey from GlobalWebIndex. Influencer partnerships are so much more than the stereotypical pastel aesthetics and travel photos we often associate them with. They are powerful resources that can humanize a brand and give your company access to a devoted, loyal fanbase. And fortunately, influencers are not one size fits all. Smaller companies might consider micro influencers (1K to 100K followers) or nano-influencers (under 1K followers), who have the power to attract niche audiences on a lower budget. You don’t need a Hadid sister to make a splash in this industry! Be transparent and hold your brand accountable. It is no longer enough for brands to exclusively talk about their products and services. Consumers want to know that the companies they buy from have values that resonate with their own. In fact, up to 83% of millennials say it’s important to them to buy from companies that align with their beliefs and values, per the 5W PR’s 2020 Consumer Culture Report. When you’re planning your marketing strategy for the 2021-2022 year, consider how and where your brand might appropriately express its values. Which social media platforms are your customers most present on? Which current events are they following? Keep in mind that what matters to the average Gen Z customer may be different from what the average baby boomer cares about. Research and relevancy are essential. Diversify your workforce. Representation among brand leadership teams has been a hot topic this past year. A new Instagram account called True Colors highlights the lack of diversity among top brand leadership by re-imagining logos based on the whiteness of their leadership teams. Beyond enriching your brand with new ideas, skills, and perspectives, diversifying your workforce can also improve your standing with consumers. In fact, 38% of consumers are more likely to trust brands that do well with showing diversity in their ads, according to a 2019 Adobe research report. Creating nuanced, inclusive representation in your marketing requires diverse leadership and supporting teams. Consider who your audience is and who is creating their ads. It may take time to increase diversity among your brand’s teams, but it’s an effort well worth making. Click here to discover more insights from the 2021 Edelman Trust Barometer. And remember, with great brand, comes great responsibility.