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WTH is a DMP?

I recently read a stat from CMO.com that said 56% of consumers feel more loyal to brands who “get me” and show a deep understanding of their priorities and preferences. It reminded me of a conversation I had at an event with a woman who walked up to me and said, “Can I ask you a private question? Just what in the heck is a DMP?” Those two things highlight the disparity between the need for data-driven, personalized marketing and just how tough it is to figure out how to do it.

The woman at the event who asked me that question is not alone – I get asked some form of it all the time and from really experienced, savvy marketers. They know that they need to care about data’s impact in their campaigns and they usually have some great ideas for how to personalize content so it’s meaningful for their customers. However, they are absolutely lost when it comes to understanding how to capture, analyze, and actually use the data. A data management platform (or, DMP) is extremely helpful for that, but it can feel overwhelming to figure out how to build and maintain one. With the number of MarTech tools growing exponentially every year, most marketers don’t even know where to start. Add to that the significant investment in money and time as well as a potentially foggy ROI and it can be easy to slip into analysis paralysis.

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Since I get asked so frequently, I thought it would be helpful to start with the basics on what the heck a  DMP is and what kind of campaign results can be garnered using one. To start, a DMP is basically just a big database that stores a bunch of different data points on your current and potential customers. It can be populated using 1st, 2nd, and 3rd party data which is then combined to identify patterns in the way your target audiences shop, spend their free time, consume media, and move about the world.

Using a DMP, marketers have the ability to get deep insights into their customers, such as what other retailers they visit and how frequently they are viewing their website versus going into stores. When paired with media trafficking systems, like a demand-side platform (DSP), a DMP is able to use those insights to inform personalized media campaigns and deliver messages to consumers at just the right time and on the right device. They are pretty amazing things.

Of course, that amazingness can come at a hefty cost. There are plenty of vendors out there who will set up your own DMP using their infrastructure and your data; the average estimated cost to get started is around $250,000, not a small investment by any means. Maintaining and optimizing the data over time is an additional cost. Some companies do invest in building their own DMP, but with the necessary staff, servers, and security precautions, you can quickly surpass the cost to outsource.

Before you feel you have been priced out of the game, I have good news. There are several companies, of which AMP Agency is one, who have gone through the hassle of setting up and populating their own DMP, allowing clients to use them for their campaigns for a fraction of the cost. AMP’s DMP is called Advantage Media MomentAware,™ and has been created by partnering with some of the largest data providers. Also through our partnerships with the largest retailers and consumer packaged goods (CPG) companies in the world and our own 2nd party (proprietary data),  we are giving our clients access to informed insights .  We made this investment and continue to build on this proprietary data investment because we recognized that our media products wouldn’t be cutting edge without it; in fact, the market is evolving so quickly that pretty soon media products that don’t leverage insights from a DMP will be deemed obsolete.

So, I’ve told you what DMPs are and how to get access to them, but how does using one impact results? Positively, of course. Here are a few examples of ways that a DMP could be used to build and optimize campaigns:

  • Audience identification – one of our clients in the pet insurance space had low brand awareness and came to us to help with targeting prospective customers. They had small budgets and large conversion goals, usually a deadly combo when needing to get results quickly. We built our target audience by identifying the physical locations of dog parks, veterinarians, and pet stores across the nation; using anonymized data, we were able to identify patterns in frequent visitors to all three locations. We then built out a profile on their media consumption and determined the time of day to best deliver messaging for maximum conversion. The campaign improved their click through rate by nearly 250%, reduced cost by 83%, and increased lead efficiency by 19%
  • Target specific stores – with MomentAware, you are able to use location-based targeting to deliver media to specific store locations. Have a store that has an abundance of inventory of one item? Run a campaign in the local area to drive in-store traffic. This also can be used to exclude locations that don’t have the item in-stock, particularly during promotions. Save your valuable media dollars to only spend where shoppers can take direct action v. running a blanket campaign.
  • Connect online actions to in-store visitors – In a recent Salesforce consumer study, 52% of Millennial shoppers said they strongly/somewhat agree that it would help them if a physical store knew about the online research they had done prior to getting to the location (e.g. wishlists, abandoned cart, etc) so they could receive better service. Using MomentAware makes that possible – it associates mobile device IDs and cookies (computer)  to understand site activity and when that device is in store. Imagine that the shopper gets a relevant ad or offer with a store locator when they are browsing prior to going to the brick and mortar location. Better, more relevant experience, both online and offline. With MomentAware, it’s easy.

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These examples are just the tip of the iceberg when it comes to using data in creative ways to deliver personalized experiences. Using a DMP is integral to activating on data quickly and easily. Are you using a DMP? Let us know your experience in the comments.

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This fall, AMP is kicking off its first ever DE&I challenge! We're playing bingo all month long and we invite you to join us. There’s gonna be bingo, there’s gonna be prizes, there’s gonna be education we can use to make our workplace and the world more equitable and inclusive. Get ready to celebrate diversity *and* simultaneously compete with your fellow AMPers for some awesome grand prizes. To play, screenshot the bingo card template in our Fall 2021 DE&I Challenge highlight on our Instagram page, and re-share it to your Instagram Story as you complete challenges. Tag us in pics of you completing challenges for a chance to be featured in our Highlight reel! For recommendations and resources, view our Instagram page and click the link in bio to view the resource list. LINKS: Instagram: https://www.instagram.com/amp_agency/ Resource list: https://linktr.ee/ampagency We encourage our industry peers to join us in taking on the challenge!

In the world of social media, trends, features, and even platforms can seemingly become a phenomenon overnight. One night, you go to bed after scrolling your Instagram feed, and the next morning you wake up to a brand new, intriguing yet unfamiliar app called TikTok. It doesn't take long for this app to surpass all others as the most downloaded app of all time with over 1 billion active users across the world.  Flash forward to the present day where Instagram - and almost every other popular social platform, for that matter - are scrambling to keep up with this new app. So, what makes TikTok so attractive, and can Instagram compete with their look-a-like competitive feature, IG Reels? Well, let’s dive in!    Why is short-form video so popular all of the sudden?  Before we talk about Reels and TikTok, let’s first address why the short-form video nature of both platforms caught on so quickly. For a long while, social media marketers have strategized their content around the fact that the attention span of our followers is short- and we mean short. According to Facebook, marketers only have 0.25 seconds to capture a user’s attention before they keep scrolling.  With that in mind, snackable video content became the name of the game for brands and content creators and opened the door to a scrappier style of content - especially for brands who had typically seen video content as an expensive, high-production-value ordeal.  The lower production value required for a high-performing Reels or TikTok video was key for brands. That, paired with the fact that these platforms became widely popular during a pandemic when creative teams were developing content out of their own homes. Additionally, it opened up a new door for brands and content creators to turn out quick-hit, entertaining content.    What’s the difference between Reels and TikTok?  Now that we’ve covered why short-form video content is so popular across both Reels and TikTok, let’s discuss the key differences between these platforms that have affected how they’ve been adopted by social users.    Reels TikTok The Takeaway The User Experience To navigate to Reels, users must first open the Instagram app, where they will be shown their regular feed from accounts they follow. Then, they will select the Reels icon from the bottom menu to start viewing Reels in a TikTok-esque feed of content that’s been curated for the user by Instagram’s algorithm.  When a user opens the TikTok app, they are immediately shown a curated feed of TikToks the platform’s algorithm has chosen - AKA the “FYP” (for you page). The full screen and vertical swipe feed create a frictionless user experience that makes it as easy as possible to enjoy the app.  TikTok’s unique user experience puts short-form video content curated just for you at the center stage, creating a seamless and simple way to enjoy content. On the other hand, Reels is only a feature of Instagram among many others.  Music & Video Editing Tools Due to copyright concerns, Instagram business accounts only have access to Reels’ library of royalty-free tracks, while content creators have access to a larger library full of popular copyrighted music. While Reels does offer video editing tools, they can be tricky to navigate and their filters and effects are not very extensive.  Music and sound are the cornerstones of a TikTok video, and the app has nailed this feature with its extensive library of music and user-generated sounds available to content creators and brands alike. On top of that, TikTok’s video editing features are user-friendly, and they offer a wide variety of filters and video effects.  TikTok is the clear winner when it comes to music and video editing tools given their extensive music and sound library and editing capabilities.  Platform Purpose   Instagram, home of Reels, is a network-oriented app, where users are used to seeing content from people they are familiar with and have chosen to follow. However, in the Reels section of the app, it takes on a content-oriented approach, serving users content from people they don’t know.  At its core, TikTok is a content-oriented app. It normalized the experience of seeing content from people you don’t know in your feed based on your usage history and learned preference.  While both platforms' short-form video features are content-oriented, Instagram is known for being a network-oriented app. Instagram has offered a similar user experience through their “Explore” page since 2012, so this balance between content and network orientation is something they’ve been teetering for a while.  The Algorithm  Instagram has been less transparent about the Reels algorithm, however, it has provided a few best practices for success. For example, Instagram recommends that Reels content is entertaining, fun, and inspiring, uses the app’s creative editing tools, and leverages the music or sounds provided. Instagram has also shared that content that is visibly recycled from other apps (e.g. contains a TikTok watermark) will also be deprioritized by the algorithm.  Beyond all of the features listed above, TikTok’s arguably largest advantage is its algorithm. The platform’s parent company, ByteDance, has been very transparent about the large investment they made to design the app’s algorithm that picks up on users' personalized interests in record time, contributing to the effortless and enjoyable nature of consuming content on the app.  Overall, TikTok’s algorithm is the first of its kind and unlike anything we’ve ever seen in the social space, which ultimately contributes to its success. We don’t know as much about Instagram’s Reels algorithm, but we can assume it attempts to mimic the TikTok experience while staying true to the app and attempting to keep Reels content unique.     How Brands Can Be Successful on Reels and TikTok To be successful on Reels and TikTok, brand content shouldn’t feel like brand content. Brands need to get scrappy and creative to grab user’s attention and not stand out like a sore thumb among the style of content shared by individual creators. With that in mind, both Reels and TikTok require a unique content strategy within the brand’s larger social strategy. However, that inevitably requires extra time and effort. To decide which of these platforms to begin focusing your efforts on, ask yourself these two questions:  Which platform is your audience on currently?  Which one can you commit to doing consistently?  While there are many benefits of TikTok as discussed above in our comparison of the two platforms, many brands have already established themselves and have grown a following on Instagram, and therefore beginning to utilize Reels has a low barrier to entry. While cross-posting between the two platforms is an option we’ve seen numerous brands take, a carefully thought out strategy for each channel your brand has a presence on is more important than simply having content out there. When it comes to a brand’s social presence, quality is always preferred over quantity.  The social world is ever-evolving - and at the end of the day, there’s no one-size-fits-all answer to which platform is best - the answer is unique to your brand’s priorities and your team’s bandwidth to thoughtfully manage the channels on which your brand appears.  

In our continuing series of examining Google Search Trends to gain insights into the top keywords queried in the USA, we present our findings for July 2021. Every day, we capture the top three keyword phrases in terms of search volume as reported by Google Trends (US Only). Each term has an estimated query volume attached to it, which we also record. The number scale tops out at 10,000,000+ with a lower limit of 200,000+. After the conclusion of the month, we look at the phrases we collected along with their volumes to get an understanding of what drove queries for the month. The One and Only For most months, there are multiple keyword phrases that are searched over ten million times. In July 2021, there was only one: Giannis Antetokounmpo - 7/20/2021 - 10,000,000+ queries We still have a hard time pronouncing his last name but “The Greek Freak” had his moment not only in his sport but also in Google search when he helped his Milwaukee Bucks win the NBA championship for the first time in 50 years and earned himself the Finals MVP award. The fact that an NBA player’s name was the only phrase that made the 10 million plus club should be seen as foreshadowing.  There will be more to come on the topic of sports.   Independence and Ice Cream We love seeing search query data related to holidays.  Here are the top ones related to the Fourth of July:   Independence Day - 7/3/2021 - 5,000,000+ queries Fourth of July - 7/4/2021 - 1,000,000+ queries Joey Chestnut - 7/4/2021 - 500,000+ queries The 4th just wouldn’t be the 4th without Joey Chestnut making the top 3 most queried phrases, as we discussed last year. Another “holiday” that we thought would drive a lot of queries in 2021 was National Ice Cream Day. National Ice Cream Day 2021 - 7/18/2021 - 200,000+ queries We were excited to see it make the top 3 on July 18th.  We’ll write up the companion piece to our original food and beverage holiday post in the coming weeks.   July Movie and TV Show Premieres If you want to answer the question of, “What are the most popular movies or TV shows?” at any given time, look at Google Trends data. It will show you what people are searching for, which you can translate into what people are interested in watching. Black Widow - 7/8/2021 - 1,000,000+ queries Never Have I Ever - 7/15/2021 - 200,000+ queries Space Jam - 7/16/2021 - 2,000,000+ queries Money in the Bank 2021 - 7/18/2021 - 500,000+ queries Jungle Cruise - 7/30/2021 - 500,000+ queries It looks like people really wanted to see the Space Jam sequel during its opening weekend even if it didn’t get the best reviews from critics.    Billionaires In Space July 2021 will be remembered as the month when two guys with extremely large net worths got into rocket ships and blasted off into space. Richard Branson - 7/10/2021 - 2,000,000+ queries Jeff Bezos - 7/19/2021 - 2,000,000+ queries Even though Richard Branson could note a ‘win’ by beating his rival Jeff Bezos’ launch date by 9 days, there was no win in search interest. It was about the same for each launch.   Gaming News There’s always one topic that gets a few phrases into the daily top 3 that we bring forth in these posts. For much of 2021, it’s been the meme stock phenomena.  In July, we were happy to see two keyword phrases related to gaming as it is one of the industries in which we have expertise: Steam Deck - 7/15/2021 - 500,000+ queries Pokemon Unite - 7/20/2021 - 200,000+ queries Sports - The Most Searched Topic Of the 93 keywords collected each day in July 2021 (the daily top 3 most queried phrases) 58% of them were sports-related.  That’s one percentage point better than in June. With the combination of the NBA Finals, International Soccer, MLB All Star Game and trade deadline, and the Olympics, search interest in sports was at an all-time high. In this section, we don’t present all of the phrase but key moments during the month (there were a lot of them). Since Giannis took the 10 million plus queries award, we’ll list all of the NBA related phrases: Bucks - 7/1/2021 - 1,000,000+ queries Bucks - 7/3/2021 - 2,000,000+ queries NBA Finals - 7/8/2021 - 2,000,000+ queries Suns vs. Bucks - 7/14/2021 - 2,000,000+ queries NBA Finals - 7/17/2021 - 5,000,000+ queries Giannis Antetokounmpo - 7/20/2021 - 10,000,000+ queries NBA Draft 2021 - 7/29/2021 - 2,000,000+ queries Russell Westbrook - 7/29/2021 - 2,000,000+ queries The championship matches of two international soccer tournaments occured in July 2021 and the growing US interest for what the rest of the world calls Football continued: Euro 2021 - 7/2/2021 - 1,000,000+ queries Copa America - 7/2/2021 - 500,000+ queries England vs Denmark - 7/6/2021 - 1,000,000+ queries Italy vs Spain - 7/6/2021 - 500,000+ queries Argentina vs Brazil - 7/9/2021 - 1,000,000+ queries Italy vs England - 7/10/2021 - 5,000,000+ queries England vs Italy - 7/11/2021 - 1,000,000+ queries With fans back in stands, interest in Major League Baseball is back up this July: Home Run Derby 2021 - 7/12/2021 - 2,000,000+ queries All-Star Game - 7/13/2021 - 1,000,000+ queries Washington Nationals - 7/17/2021 - 200,000+ queries Yermin Mercedes - 7/21/2021 - 200,000+ queries Anthony Rizzo - 7/28/2021 - 1,000,000+ queries Anthony Rizzo - 7/29/2021 - 2,000,000+ queries Javier Baez - 7/30/2021 - 200,000+ queries Nick Madrigal - 7/30/2021 - 200,000+ queries Even the NHL, with its Stanley Cup Finals ending on July 7th, had a few phrases make the daily top 3: Tampa Bay Lightning - 7/7/2021 - 500,000+ queries Seattle Kraken - 7/21/2021 - 500,000+ queries Evander Kane - 7/31/2021 - 200,000+ queries Although it was reported the TV ratings of this year’s Summer Olympics were poor, the search interest spanned across more than a week.  Here are the top queried terms related to the games: USWNT - 7/21/2021 - 200,000+ queries Olympic Games Tokyo 2020 - 7/22/2021 - 2,000,000+ queries Olympics 2021 schedule - 7/22/2021 - 200,000+ queries Olympics schedule - 7/23/2021 - 500,000+ queries Michael Phelps - 7/23/2021 - 200,000+ queries United States Olympic Games Tokyo 2020 - 7/24/2021 - 1,000,000+ queries USA Basketball - 7/24/2021 - 1,000,000+ queries Olympic medal count - 7/24/2021 - 500,000+ queries Simone Biles - 7/25/2021 - 2,000,000+ queries ROC Olympic Games Tokyo 2020 - 7/25/2021 - 1,000,000+ queries Simone Biles Olympics - 7/25/2021 - 500,000+ queries Katie Ledecky - 7/26/2021 - 500,000+ queries Tom Daley - 7/26/2021 - 200,000+ queries Simone Biles - 7/27/2021 - 5,000,000+ queries Suni Lee - 7/28/2021 - 1,000,000+ queries Katie Ledecky - 7/31/2021 - 500,000+ queries Melissa Gonzalez - 7/31/2021 - 200,000+ queries The team at AMP doesn’t think that this monopoly on search interest can be maintained by the world of sports. There were a few factors that led to the large number of sports-related queries making the daily top 3. The sheer number of interesting sporting events happening during the month was one factor. For example, the Olympics don’t happen every month.  Also, with people returning to stadiums to watch games, the level of search interest in professional sports has increased. We think that we shouldn’t underestimate the importance of fan-attended games to drive interest. Thanks for reading. If you liked this article, we utilize search trends data for all of our clients and we invite you to learn more about our SEO services. Until next month.