August 18, 2016

The CEO Guide to Customer Experience


What do my customers want? The savviest executives are asking this question more frequently than ever, and rightly so – they understand they are in the customer experience business, and that how an organization delivers for customers is as important as what it delivers. In this guide, experts explore the fundamentals of customer interaction and the steps necessary to redesign the business in a more customer-centric fashion.

Putting customers first.

Topics: Research and Insights, Customer Journey, Learning, Customer Service