Our Marketing Blog

Our industry is ever-changing. Get insights and perspective from our experts as we share our knowledge and experience on how to successfully navigate the marketing landscape.

HubSpot’s INBOUND 2019 conference has come and gone, and the event has grown in size with over 26,000 marketers, salespeople, and customer success professionals flocking to the Boston Convention and Exhibition Center for a week of learning and inspiration. This year’s INBOUND featured spotlight sessions from industry leaders Alexis Ohanian, co-founder of Redditt, Sal Khan, founder and CEO of Khan Academy, and of course HubSpot co-founders Brian Halligan and Dharmesh Shah among several others.

After sitting through hours of inspiring sessions, here are three of my most important takeaways from INBOUND 2019. 1. Embrace diversity. 2. Create a frictionless customer experience. 3. Be human.

Embrace Diversity

Diversity is an important topic of conversation across almost every industry, which was evident at this year’s INBOUND. 

In Dharmesh Shah’s presentation, he showed an image that displayed the lack of educational diversity at HubSpot in the early stage of the company, and further commented on how he was the only non-white team member.

HubsSpot INBOUND 2019

With so many similar people, he reflected that outsiders interested in joining HubSpot would have had a hard time fitting in. He expressed that one of HubSpot’s biggest early mistakes was how little they focused on diversity. When you lack diversity, you’re missing out on varying perspectives that can help lead your company to greater success and growth. 

To prove this, Shah told the story about when YouTube first launched their global app, they came across a peculiar phenomenon. They noticed that a notable amount of people were uploading videos upside down. Around 10% of videos were being uploaded upside down, and they couldn't figure out why. The answer, however, was very simple. Ten percent of the population is left-handed, and hold their phones differently than right-handed individuals, making the videos appear upside down. You may ask, why didn’t the YouTube team catch this? Again a simple answer: nobody on the team was left-handed, therefore they lacked that perspective. 

Shah went on to explain that companies hiring for diversity over “personality fit” are at an advantage. Hiring for personality fit breeds a sea of sameness. Instead, when differing yet complementary people intersect, we build better relationships and therefore better companies. We’re able to gain insight into perspectives different from our own and create something great from our differences. 

Create a Frictionless Customer Experience

In such a crowded modern market place, it’s harder than ever before to stand out from your competition. This has led to a growing number of companies emerging as disruptors in their industry, including Doordash, Netflix, and Lyft. Unlike in the past, these companies aren’t your normal tech disruptors like Google, Apple, and Tesla. HubSpot CEO Brian Halligan refers to them instead as “Experience Disruptors”. What makes a company an experience disruptor you may ask? 

According to Halligan, the new breed of disruptors focus on experience-market fit rather than product-market fit. What that means is that these disruptors all have great products but an even better customer experience. 

Five year old Carvana set out to create a whole new way to buy a car and have already become one of the largest car dealers in the United States. What do they do differently from their competition? They take the hassle out of car shopping. Customers are able to go online, shop for the car they’re looking for and order it online. Carvana will even take care of the boring paperwork, registration, and taxes, while you wait at home for your new car that will arrive at the time and place of your choosing. Sounds risky buying a car online right? Not with Carvana. You have seven days of driving to see if the car is a fit for you and if not, you can simply return the car no questions asked. 

So to Halligan’s point, Carvana and other experience disruptors don’t always have the best product, but what they do have is a frictionless customer experience that makes the customer’s life easier and encourages them to come back for more. How they sell to the consumer is why they win and is why they’ll continue to grow until the competition catches up. 

Be Human

There was one prominent theme throughout INBOUND that many of the spotlight speakers touched upon in one way or another. That theme is that being a humane person can go a long way. That should come as no surprise, but in the business world that isn’t always the case. Keep reading to find out what some of the industry leading speakers had to say about the topic.

Fighting for Paid Family Leave

Ohanian spent most of his spotlight session discussing paid family leave. He has made it his goal to fight for equal parental leave for both men and women in an effort to erase the negative stigma of taking time off after having a child. That is why Reddit offers four months of paid family leave for all of their employees including Ohanian himself who took four months of family leave when his wife, tennis legend Serena Williams, gave birth to their first child. Reddit’s policy allows all employees, no matter their position, to spend time with their family without having to choose between returning to work early or losing their job. 

Shifting Perspectives Through Advocacy

Bryan Stevenson, a public interest lawyer and founder of the Equal Justice Initiative in Alabama, has dedicated his career to helping the poor, the incarcerated, and the condemned. His story that stuck with me the most was about a prison guard who harassed Stevenson due to the color of his skin when he tried to visit a client he was representing at the prison. He made Stevenson’s typically friction-less lawyer check-in process intentionally long and degrading, including an unusual request for Stevenson’s bar card and a strip search. The next time he saw the guard was from across the courtroom, while he represented his client suffering from mental illness who had lived in 29 foster homes by the time he was nine years old. . When Stevenson returned to the prison to visit his client, the same guard was working, but this time something was different about him. To Stevenson’s surprise, the guard allowed Stevenson to enter the prison with no issues. With his hands shaking and face flushed, the guard told Stevenson that he had also been in a number of foster homes growing up. He said, “At the courthouse, I was listening to you. I think what you’re doing is a good thing. I hope you keep fighting for justice.” Stevenson’s message was clear. Although we have our differences, Stevenson urged the audience not to give up on the hope that people have the ability to change for the better and connect on a human level. 

Creating Access

Founder and CEO of Khan Academy, Sal Khan shared some remarkable background about his company and how it has come to provide free online learning tools to more than 62 million users in 190 countries across the world. In what started as a fun project to help tutor his cousins, Khan quickly realized the full potential of Khan Academy, which led to him quitting his job at a hedge fund to work on building his nonprofit full time. His mission is to provide a free, world-class education for anyone, anywhere. He shared stories from across the world of how his platform is helping people of all ages and backgrounds.From a young girl in an orphanage in Mongolia to the children of Bill Gates --they all have the same tools to learn with Khan Academy.

INBOUND 2019 already has us looking forward to INBOUND 2020. We’ll see you there. 

Related Posts

In our continuing series of examining Google Search Trends to gain insights into the top keywords queried in the USA, we present our findings for April 2022. Every day, we capture the top three keyword phrases in terms of search volume as reported by Google Trends (US Only). Each term has an estimated query volume attached to it, which we also record. The number scale tops out at 10,000,000+ with a lower limit of 200,000+ (sometimes 100,000+). After the conclusion of the month, we look at the phrases we collected along with their volumes to get an understanding of what drove queries for the month. Top Trending Keywords - April 2022 Overview Last month, we only had one phrase that was queried over 10 million times, according to Google Trends. We’re not sure if “April Showers brings less Unified Search Interest” is the new hip saying but you’ve read it first, for sure.We did see queries across the typical topics: Entertainment, Holidays, Politics.  We’ll delve into all of those phrases.  Oh yeah, and a billionaire decided to buy a social network so we’ll examine the timeline of that topic. Finally, since there were so many and they were spread over five distinct subcategories, we are doing a deep dive into the keywords related to sports.  Those live events certainly capture the attention of Google users.   Climate Change Awareness In coordination with Earth Day, Google changed their logo with a Doodle that linked to search results for the following phrase: Climate Change - 4/21/2022 - 10,000,000+ queries SInce the inception of Google Trends, the search interest for this phrase has never been as high as it was last month. Google has used its Doodle program to bring attention to other topics in the past. We wonder if search interest in this topic will continue to increase in future months and years.   No One Was Slapped At The Grammys After we reported that Will Smith broke Google Trends in March 2022, the AMP team thought there may be a spike in interest in other awards shows. Check out the phrases attached to the Grammys: Grammys 2022 - 4/2/2022 - 2,000,000+ queries Olivia Rodrigo - 4/3/2022 - 2,000,000+ queries The awards show received a respectable number of queries and congrats to Olivia Rodrigo on her wins.  Let’s look at the historical data for this awards show: Looking at the past five years, the search interest in this year’s Grammys was a part of a downward trend.  There appears to be no effect from the Oscars.  We do like the small spike in the chart that is connected to when nominees are announced.   Top Movie Queries Last Month What films drove people to search in April 2022?  Here’s the list we collected: Doctor Strange 2 - 4/6/2022 - 200,000+ queries Sonic 2 - 4/7/2022 - 500,000+ queries Thor: Love and Thunder - 4/18/2022 - 1,000,000+ queries Don't Worry Darling - 4/27/2022 - 500,000+ queries The only phrase that is attached to a movie that premiered in theaters from this list is “Sonic 2”.  The rest are associated with a trailer that was made available online. If interest in a trailer is high, we feel that it’s a good indication that anticipation for the film is high.   Bonus query - the final episodes of the Netflix series Ozark were made available on the 29th: Ozark - 4/29/2022 - 500,000+ queries   Holidays And Natural Occurrences Interest in holidays is strong and we typically see the most popular holidays get queried on the day they occur or when the celebration starts.  Here are the phrases that we collected last month: Passover - 4/14/2022 - 200,000+ queries Happy Easter! - 4/17/2022 - 1,000,000+ queries Earth Day - 4/21/2022 - 1,000,000+ queries It’s clear that the Google Doodle related to climate change dwarfed the search interest in Earth Day.  In this five year view, the interest is in a bit of a down trend. The spike in the middle of the chart shows that search interest was at its highest in April 2020. Some people may not think it’s a great holiday but Tax Day in the US was on the 18th this year and here was the phrase associated with that day: TurboTax - 4/18/2022 - 1,000,000+ queries Procrastinators unite!  Or not. Or whenever you get to it. We saw that the full moon in April drove people to search and another weather related query made the daily top 3: Full moon April 2022 - 4/14/2022 - 200,000+ queries Severe thunderstorm warning - 4/11/2022 - 200,000+ queries Winter is officially over - we did not see any Winter Storm Warning queries in April!   Politics As Usual We had a few queries related to politics, both domestically and abroad, that made our collection from last month: Senator Dianne Feinstein - 4/14/2022 - 200,000+ queries Rudy Giuliani - 4/20/2022 - 500,000+ queries Madison Cawthorn - 4/22/2022 - 200,000+ queries French election - 4/23/2022 - 1,000,000+ queries Sen. Dianne Feinstein made the list because of news stories that she is no longer mentally fit for Congress.  Rudy Giuliani made an appearance on The Masked Singer TV show, which was spoiled back in February.  The North Carolina congressman made headlines on the 22nd and the presidential election in France captured enough attention of the US audience that it was queried over a million times on the 23rd.   Elon Musk  Not sure if you’ve heard but Elon Musk announced that he was going to buy Twitter and then had his offer accepted - all in the month of April 2022. Elon Musk - 4/4/2022 - 500,000+ queries Elon Musk - 4/25/2022 - 5,000,000+ queries At the time of this writing, the deal has not been finalized but all of AMP is watching closely to see what changes may come to this social media platform and its ads policies.   Just a Month About Sports Since people have been allowed to watch events in stadiums and arenas, sports-related searches are back with a vengeance. We did see a dip in the number of phrases that had sports intent between April 2020 through the summer of 2021.  Last month, we saw a good number of phrases that could be grouped to tell a few stories. Check out the timeline of the NCAA Basketball Tournaments: Final Four - 4/1/2022 - 1,000,000+ queries UConn women's basketball - 4/1/2022 - 500,000+ queries Duke - 4/2/2022 - 5,000,000+ queries Duke vs UNC - 4/2/2022 - 2,000,000+ queries UConn women's basketball - 4/3/2022 - 1,000,000+ queries NCAA basketball - 4/4/2022 - 5,000,000+ queries The Masters were back in a big way thanks to Tiger Woods and newcomer Scottie Scheffler.  See how people searched over six days in April: Tiger Woods - 4/5/2022 - 500,000+ queries Masters leaderboard - 4/6/2022 - 2,000,000+ queries Tiger Woods - 4/7/2022 - 1,000,000+ queries Scottie Scheffler - 4/8/2022 - 1,000,000+ queries Scottie Scheffler - 4/9/2022 - 2,000,000+ queries Scottie Scheffler - 4/10/2022 - 2,000,000+ queries Did you know European Football is popular in the US, at least from a search perspective? Check out this list of league and team names: Champions League - 4/5/2022 - 500,000+ queries Real Madrid - 4/6/2022 - 1,000,000+ queries Europa League - 4/7/2022 - 500,000+ queries Liverpool - 4/10/2022 - 500,000+ queries Read Madrid - 4/12/2022 - 1,000,000+ queries Man City - 4/13/2022 - 200,000+ queries Liverpool vs. Man United - 4/19/2022 - 500,000+ queries Liverpool - 4/24/2022 - 200,000+ queries Champions League - 4/26/2022 - 1,000,000+ queries Real Madrid - 4/26/2022 - 200,000+ queries Real Madrid - 4/30/2022 - 200,000+ queries NBA playoffs kicked off in April 2022 and the queries related to it rolled from the 13th through the 29th: Pelicans - 4/13/2022 - 500,000+ queries Hornets - 4/13/2022 - 500,000+ queries Clippers - 4/15/2022 - 500,000+ queries Hawks - 4/15/2022 - 500,000+ queries Warriors - 4/16/2022 - 1,000,000+ queries Timberwolves - 4/16/2022 - 500,000+ queries Bulls - 4/17/2022 - 500,000+ queries Suns - 4/17/2022 - 500,000+ queries Warriors - 4/18/2022 - 1,000,000+ queries Bulls - 4/20/2022 - 1,000,000+ queries 76ers - 4/20/2022 - 500,000+ queries Miami Heat - 4/22/2022 - 200,000+ queries Celtics - 4/23/2022 - 2,000,000+ queries Bulls - 4/23/2022 - 500,000+ queries Pelicans - 4/24/2022 - 500,000+ queries Jimmy Butler - 4/24/2022 - 200,000+ queries Celtics - 4/25/2022 - 2,000,000+ queries Warriors - 4/27/2022 - 1,000,000+ queries Joel Embiid - 4/28/2022 - 1,000,000+ queries Memphis Grizzlies - 4/29/2022 - 1,000,000+ queries Lastly, American Gridiron Football made some appearances in the daily top 3. The first phrase being a new league and the NFL draft. USFL - 4/16/2022 - 1,000,000+ queries NFL Draft - 4/27/2022 - 5,000,000+ queries 2022 NFL Draft - 4/28/2022 - 2,000,000+ queries Phew - that was a lot but each subsection had its own little journey.  You could see how the NBA playoffs are unfolding by just reading through the top queries.  Go Celtics! Thanks for reading. If you liked this article, we utilize search trends data for all of our clients and we invite you to learn more about our SEO services. Until next month.

“If you look for it, I’ve got a sneaky feeling you’ll find that social actually is all around.”  Okay yes, I did steal that line from one of my favorite Holiday movies, Love Actually. But it’s true– elements of social networking are integrated into many of the products we consume every day, even if it’s not as overt as platforms like Facebook or Twitter.  Take Venmo for example. You open up the app to pay your roommate for your share of utilities and catch yourself scrolling through a feed of your friends’ recent transactions, decoding emojis to figure out what they’ve been up to. At its core, this is social networking, and it’s a feature of Venmo’s payment platform that has set it apart from its competitors like Zelle.   By adding a social component to something like a payment platform, Venmo created a space for not just payments to be exchanged, but social interactions. As humans, we intrinsically crave these connections and interactions that remind us we’re not alone. Leveraging this insight has put Venmo at a competitive advantage, as with many other brands who have taken the opportunity to create a social experience around their product. Why? Because nothing can compete with the power of a strong community around a product.    Case Studies: Products with Social Components & Where Brands Can Lean In There is a range of products with social components baked in. Some were created with social at the forefront, while others added social components as a feature to an existing product. Some have opportunities for external brands to join the conversation and leverage their niche communities, while others are a closed community of consumers. We’ll dive into two case studies to show the ways this has played out for two popular brands: Strava and Spotify.    Strava  Strava calls itself a social fitness network. The app allows users to track their activities and offers a range of analysis tools, from miles ran to calories burned and so on. But they didn’t stop there– Strava integrated a social experience into the commonly found fitness tracking app by allowing users to post their workouts to a feed, follow friends, and comment to give “kudos” (likes) to other users’ workouts.  Similar to other social platforms, users find themselves following IRL friends and acquaintances, but also their idols and professional athletes to get a glimpse into their training. The app allows users to join clubs, such as a running club or group of members training for the event, and invites them to take part in challenges such as “complete a 5K in May” or “log 250 minutes of activity”.  Brand Involvement  Clubs and challenges are the best way for brands to get involved in the conversation on Strava. A brand can create a club like Brooks Run Club or Nuun Hydration to connect athletes who identify with these brands to each other. Another option is for brands to host a challenge such as Lululemon’s Move and Stay Connected challenge, which was created during the height of the pandemic in 2020.    Spotify  Spotify serves a very straightforward purpose to consumers– to access music and podcasts. With that said, they have done a great job at weaving in social components that feel additive to the experience of using the app.  When you sign up for Spotify, you create a profile with your name and a profile photo. You’re prompted to connect your account to Facebook, and recommended users you may know and artists you may like to follow. Once you’re following other users, you can check your “friend activity” on the desktop app, view their profiles and save their playlists, and even create co-authored playlists with other users.  In addition to these social components within the app experience itself, Spotify has mastered the art of integrating with other social networks and encouraging users to share the music and podcasts they’re listening to on those external platforms. For instance, the notorious Spotify Wrapped campaign is practically designed for sharing on Instagram Stories. But even on a normal day, the regular social sharing integration in the Spotify app that allows users to share what they’re listening to on social is seamless.  Brand Involvement  There are a handful of ways that brands can get involved in the conversation on Spotify. Perhaps one of the most fun and creative ways is to create a brand profile with curated playlists like McDonald's and Gymshark have successfully done. Brands may also buy a variety of ad placements in the Spotify app, including audio and video ads served to listeners who use the free version of the app, and also podcast ads.    Below are a couple of questions to ask when thinking about how you can apply this to your brand or product:   Can a social component be added to my product in a way that adds value to the overall experience?  A social component needs to build upon your existing product, and it needs to feel natural as if the purpose of the product supports the need for a social component and the experience is additive to the product.  There should also be a clear reason to create a space for consumer-to-consumer interactions. For example, perhaps you can see that these engagements are already happening on another social platform, like a Facebook Group or a Reddit thread.    Can my brand join the conversation or have a presence in a social component of an existing product, like Spotify or Strava?  If there’s a social component of a product that feels like a perfect fit for your brand, there may be an opportunity to establish a presence in that community. However, it’s important to approach these opportunities thoughtfully and strategically, because you will be under the microscope of a niche community. Additionally, you need to be careful that you’re joining a conversation where brands are welcome. For instance, communities like Reddit exist for user-to-user interactions, and brands can be shunned away from the platform.     With this all in mind, my hope is that next time you’re deciding which social platforms to leverage for an upcoming project or campaign, you may think outside the box about social media and look at the non-traditional, yet intrinsically social, platforms at your disposal. 

A buzzing topic in the world of data security and protection is the upcoming Google Chrome changes. That’s right, we will soon be living in a cookieless world. Technology solutions in the current landscape are optimizing their efforts much before the implementation as they’d like to get well-acquinated with what the future of advertising may look like.   “We want to be early adopters and hand-raisers as a part of these cookieless and new ID solutions,” said Meghan Galligan, Stop & Shop’s director of digital marketing. (Source: AdExchanger) AMP Agency partnered with Stop & Shop and Dstillery to learn more about how to navigate through an ever-changing cookieless landscape.   Read the news here.