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You Can Like Whatever You Like

I'm thinking about purchasing my mom an e-reader for Christmas. From what I've heard, the Nook and the Kindle are the top two choices. They're both small, handy devices, have cute names, and I assume will let her download more books and newspaper articles than she'll ever read. Evidently I don't know that much about these products, so I decided to do some online research. I'm not alone, 58 percent of my fellow adult American consumers research products they are considering purchasing online.

I consider myself a master googler, so it's no problem locating favorable reviews for both the Kindle and the Nook. In an effort to evaluate the gadgets, I make a list of considerations: price point, content availability, and accessories. It's easy to find reviews that favor one over the other, and evaluate the two based on everything from content to ease of grip (one has a rubber back the other is metal). Many of these articles include recommendations of various lengths; from a thumbs up, to a detailed 5-page analysis.

This online community of consumers and fellow prospective purchasers has been growing steadily since the dawn of the Internet. In 2010, 24 percent of Americans posted a review online, and 70 percent of Americans trusted the reviews their fellow consumers had penned.

Seventy percent is a lot of trust, especially when you consider the countless ways someone can review your brand. Websites based solely on consumer reviews have gained popularity in recent years; take Yelp, and Angie's List. Yelp recently received its 11 millionth review, and Angie's list boasts over 600,000 subscribers. There is even Consumersearch, which compiles reviews about everything from diet pills to cat food.  And don't forget Facebook with over 500 million active users posting links to their walls and statuses. When a brand's popularity can be gauged by its "likes" on Facebook, how can a company ensure that it receives a favorable review? From the brands we use to the sports we play offline, what we publicly 'like'? online defines us.  For now, one of the easiest ways to gain a favorable 'review'? online is to get a consumer to 'like'? your product or brand. And in the words of T.I. you can like whatever you like (on Facebook at least).

This brings me back to the decision at hand; Kindle or Nook? A couple of reviews would be great!

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Tackling Unexpected Marketing Situations With Everyday Tools

Marketers have many reasons for getting into advertising. Maybe it’s a fascination with brands or love for creativity. For me, it’s my passion for diving into culture and understanding what motivates people. It doesn’t hurt that my job as a Strategist is incredibly variable and fun. On any given day I could be interviewing men about their relationship with their beards or researching snack food super fans. Even when I worked in the more serious pharmaceutical space, I enjoyed tracking patients' journeys and uncovering their concerns when it came to their health.  But in the past few months much of the joy that came with my role had been replaced with worry as my coworkers and I grappled with the heavy impact of a global pandemic and sweeping social justice movements. The COVID outbreak in the US, murder of George Floyd, and call for brands to boycott Facebook advertising in protest of the platform’s unjust practices seemed to come in quick succession. Many brands had been (rightly) spotlighted for being disingenuous or not contributing at all to the dialogue, and we were thrust into the high-wire act of guiding our clients towards the right decision (if there was even a “right” decision to make).  “I did not sign up for this” This was one of my first thoughts and the thought of several of my coworkers who until this point in their careers had never grappled with anything more serious than a customer complaint. I recognize that this comes from a place of extreme privilege - not only am I in an industry that to me had felt removed from these topics, but I myself had never chosen to actively investigate them as a marketer. After sorting through the flurry of questions and news headlines and finally face to face with these issues, I realized that the work required for “this” was not a far cry from the careful research and planning we’ve always done for our clients. It’s with this realization that we were able to come together and create a plan.  Where do we go from here? Go back to basics Understanding that no two brands are alike, AMP created a framework for approaching crises that could be adapted to each of our clients’ needs and values. After quickly pulling any creative that would contradict the tone of the moment (ex: a social post that encouraged consumers to meet up with friends), we leveraged steps and tools that had served us well in the past when faced with a difficult brand problem.  Take a beat With marketing moving as quickly as it does, it’s natural to want to respond as quickly as possible to an event. The problem with this is that you may not have all the proper information to react appropriately, or understand whether or not it’s necessary to react at all. Much like reviewing a client brief to confirm what they’re asking of the team, taking a minute to assess the issue at hand and the impulse to get involved helped us understand the most logical way forward.  Know your brand In the wake of the killing of George Floyd, several brands were called out for quickly responding, despite the fact that their company and product had no connection to social justice and never been vocal about these issues in the past. This dissonance made communications feel disingenuous to consumers. While the messages may have been lighter in the past, the goal of feeling genuine in our communication has always been a high priority. When building a strategy for a campaign or analyzing competitors, we start with our own brand to make sense of their values and where they stand in the category. We looked inward at our own brands to review their values and past history. Once we had a firm grasp of our brands’ histories, voices, and perceptions, it became easy to know how they would react in any given situation.  Listen to your consumers Henry Ford once (supposedly) said, “If I had asked people what they wanted, they would have said faster horses.” This quote is often used in marketing contexts to demonstrate how consumers don't always know the proper solutions for their problems. While this line of thinking often works for communications for laundry detergent or snacks, it should be thrown out the window when it comes to high-stakes situations. A deep understanding of consumers’ needs and motivations is key for any product, but addressing those needs directly was essential in this moment. During the early stages of the COVID outbreak, our grocery clients became essential businesses overnight, with consumers urgently needing information about product availability and store hours. We helped our clients pivot their social channels to provide consumers with the exact information they needed in an otherwise confusing time.  Observe the cultural climate Once we took a minute to assess the situation, looked inward at our own brands, and outward at our consumers, it was time to take a step back and look at the given category and culture at large to give context to our work. While we didn’t want to copy our competitors, it was important to understand who was contributing to the conversation and how they were sharing. Category and cultural research is a standard part of the job, but instead of gathering creative examples and trending memes, we were gathering public statements and news alerts. These pieces of information were added to personalized live dashboards that clients could monitor.   While I most certainly didn’t sign up for the high-stakes events of the past few months (and the inevitable events come November), I take comfort in the familiar and foundational tools I gained in the “before times”, finding ways to adapt and make sense of the (supposed) chaos. This new normal may not be as light, but I’ve been able to find satisfaction in diving into research, solving problems, and finding a way forward.  

Doug Grumet Featured In Retail Digital Ad Spending Report

AMP Agency’s SVP of Media & Analytics, Doug Grumet participated in providing insights for eMarketer’s recently published Retail Services Digital Ad Spending 2020 report. The report looks at trends in Digital Ad spend in the financial service industry.  The report found that US retail digital ad spending will increase by 3.1% this year, to $28.23 billion. This is slightly faster growth than US digital ad spending overall, which will shrink to just 1.7% amid the coronavirus disruption. Retail will remain the largest digital ad spending vertical. Check out the report summary to learn more about why this matters for your brand:  https://www.emarketer.com/content/us-retail-digital-ad-spending-2020

Doug Grumet Featured In Financial Services Digital Ad Spending Report

AMP Agency’s SVP of Media & Analytics, Doug Grumet participated in providing insights for eMarketer’s recently published Financial Services Digital Ad Spending 2020 report. The report looks at trends in Digital Ad spend in the financial service industry.  According to the report, digital ad spending in the US financial services industry will increase 9.7% this year to $19.62 billion. It will be the second-largest spender on digital advertising  behind retail, with a particular emphasis on performance and brand marketing due to the pandemic.  Check out the report summary to learn more about why this matters for your brand:  https://www.emarketer.com/content/us-financial-services-digital-ad-spending-2020