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This Women’s History Month, AMP explored what women today want from brands, advertisers, and marketers. Since there are approximately 3.9 billion women in the world — each with their own unique personalities, backgrounds, and desires — we’ve narrowed the focus of this article to three desires that stood out to us during our research. We’ve also included insights from women we interviewed who have worked in the advertising and marketing industry. (Their names have been removed for privacy.)

We don’t claim to speak on behalf of all women, but instead aim to highlight some of the desires and expectations for brands & the industry that many women have expressed in recent years.

Women Want More Diverse and Intersectional Representation

Over the past decade, there have been some incredible pushes towards more diverse representation of women in advertising — from The National Lottery’s uplifting & inclusive “This Girl Can” campaign to this amazing photo of Black transqueer lesbian model Jari Jones popping open a bottle of champagne in front of her larger-than-life Calvin Klein ad. Most of the women we spoke to in the industry mentioned that they’ve seen more diverse representation in recent years: more interracial couples, more body sizes in the fashion world, more stay-at-home dads, and fewer blatantly sexist ads.

Still, only 29% of American women believe they are accurately represented in advertising, according to a recent study by data intelligence company Morning Consult. (The same study found that 44% of American men believe women are accurately represented.)

As advertisers and marketers, a crucial step in developing a strategy plan is studying our consumers and learning about their wants, needs, and habits. So why does the industry continue to miss the mark with female representation?

Perhaps it has something to do with the word “and.” Because a consumer is never just a woman. Maybe she’s a woman and bisexual and Latinx and a stepmom and really into Maseratis and perfume. When we look at female representation, we must consider intersectionality and what other identities might matter to female consumers.

Let’s say our consumer identifies as a lesbian. According to a 2019 survey of 2,000 adults in the UK by GAY TIMES and Karmarama, 72% of LGBTQ respondents think the way they’re represented in advertising is tokenistic. 

Let’s say she has a disability. The Calgary Society for Persons with Disabilities (CSPD) reported in 2019 that only 3% of characters on North American television have disabilities and of these, 95% are played by able-bodied actors. (This statistic inspired their moving “Visibility for Disability” campaign.)

Let’s say she’s a mom. A 2019 report from the brand Motherly with almost 6,500 survey respondents found that 85% of millennial moms don’t feel like society does a good job of understanding and supporting them.

Let’s say she’s a woman of color. A 2019 study on the representation of Black women and girls in Hollywood found that Black females and other females of color are more likely to be portrayed partially/fully nude than white females — in films and on TV. The same study found that white female TV characters are more likely to have a job (89.6%) compared to Black female characters (70.5%) and other female characters of color (58.8%). (This study was conducted by The Geena Davis Institute on Gender in Media and focused on family films and TV.) How might it feel to see characters who look like her repeatedly oversexualized and underemployed?

Even if a woman feels her “womanness” — or whatever you want to call it — is well-represented, maybe she doesn’t feel like her other identities are well-represented. Maybe the commercials, print ads, and radio spots she encounters are not adding up to how she sees herself as a whole woman person.

 

Women Don’t Want to Be Superheroes (At Least Not All the Time)

The brilliant author Carmen Maria Machado wrote, “We deserve to have our wrongdoing represented as much as our heroism, because when we refuse wrongdoing as a possibility for a group of people, we refuse their humanity.”

Our messy complexities are part of what make us human. And it turns out, a lot of women want to see more of this messiness, and less of the fully put together superwoman archetype we’ve been served again and again in past decades. One ad that leans into this attitude superbly is Frida Mom’s “Stream of Lactation” commercial, which highlights the highs and lows of breastfeeding with an authentic, stream-of-conscious voiceover.

One woman in the industry we interviewed said:

I LOVE the new Frida commercial about breastfeeding. While watching the commercial, I felt seen and understood. I saw myself and thought "Wow, that's exactly what I do" or "Yes, that happened to me." Women want to see other women that they identify with, and that's the best (and most ethical) way to sell your product.

For years, women were served razor ads featuring models with shaved skin and pad ads featuring that notorious blue liquid. Marketers made shaving and menstruation seem like a walk in the park. But then came “Blood Normal” and Billie. “Blood Normal” by hygiene company Libresse broke ground as the first campaign to show actual period blood. Billie similarly changed the game by creating the first razor campaign for women featuring actual body hair. And people loved it. “Blood Normal” won the coveted Glass Lion for Change Grand Prix at Cannes and Billie has grown to be a successful brand with 278k followers on Instagram.

By portraying women in nontraditional but relatable ways, brands like Libresse and Billie have managed to both diversify female representation and gain a loyal following of customers.

 

Women Want Brands to Play a Role In the Conversation on Social Issues and Gender

In the era of social media, brand accountability, and virtual boycotts, we are seeing more women putting pressure on brands to speak up on social issues. When the Black Lives Matter protests surged in spring 2020, numerous brands spoke out on the topic of racial justice. But for many internet users, these efforts — many of which took the form of social media posts — didn’t go far enough.

Examples of real comments posted on one popular fashion brand’s 2020 posts:

“If you just posted a square, you’re performative!”

“What steps have you implemented to date?”

“So this was a lie.”

“I’m so sad to hear all this and will no longer support [brand name]. I’ve been a diehard fan for so long. I will never stand for a brand that would allow, at any capacity, racial profiling.”

This brand has over 4 million followers on Instagram. And it’s just one of many brands we saw called out in 2020 for their social media responses to current events.

We’re also hearing women say they want brands to contribute more directly to the conversation on gender. A women who works in the industry told us:

I want to see more men wondering what detergent to use and more women thinking about what kind of cool car to drive. In my own relationship, my husband is very concerned about dishwasher liquid (really) and I want to drive a slick fast car on an open road. Life is changing, roles are changing, and all I'm asking is to see that reflected. Big brands especially have so much power to normalize and destigmatize.

Another important step in joining this conversation is amplifying female voices at brands and agencies. It’s not just about hiring more women, but also promoting them to management and leadership positions.

When The 3% Movement was founded in 2012, only 3% of all US Creative Directors were women. The organization has since helped push that number to 29% today — an amazing increase, but still not close to 50%.

Promoting women to leadership positions adds diverse perspectives to our teams and brings more female insights into how women want to be represented.

 

How To Give Women What They Want

There are so many ways organizations can tailor their branding, advertising, and marketing efforts to better address the desires and expectations of women. They can engage with the conversation on social issues and gender, complexify female roles in their campaigns, and offer more diverse and intersectional representations of women across the board. They can also enrich their internal teams by hiring women, and promoting them to leadership roles.

The goal isn’t for every brand to try and address all the desires of every woman on the planet, but to make efforts day by day where you can. For example, if parents make up a large percentage of your target audience, you might consider how to bring intersectional, complex representations of moms to your ads. Think of where it makes sense to engage authentically with your customers.

Insights from Women Who Work in the Industry

To get a better idea of how the marketing and advertising industry is currently addressing female wants and expectations from the inside, we interviewed some of the women we know. The responses below come from people who have worked as interns, freelancers, and full-timers — at agencies and in-house — with experience ranging from 3-10+ years in the industry.

Q: What do you want from the ads and marketing tactics you see in the world?

A: “I would like to see more representation throughout ad campaigns. It would be nice to see people who look like me and the people around me, and not just the same famous people.”

“I've seen companies attempt to be more socially aware (or "woke," if you will) but sometimes it backfires. I want advertisers to stop trying so hard in their marketing tactics or do a better job of reading the room.”

“I always respond to authenticity, self-awareness and especially humor — the Ok Cupid "DTF” campaign is a great example. As a consumer, I do not respond well to feeling shamed or condescended to.”

“I want to see all types of women doing all types of things. I also would love for brands to call out censorship, double-standards, or gender roadblocks in their ads directly.”

 

Q: What are your expectations for the campaigns you yourself put out in the world?

 

A: “To cast women in unexpected roles. Conversely, to not only show moms as
caretakers and nurturers.”

“I do my best to make people think about the thing we're advertising in a new way, whether that means showing them a way our product can add something new and positive to their lives, or just causing them to stop and laugh at an interesting image or headline. I also feel a pretty heavy responsibility not to add to any of the toxic stereotypes or standards that we're all — but especially women — constantly bombarded with.”

“What an incredible responsibility we play as women in the biz. It's frustrating to see
the same narrative about the same woman over and over. And it's a true challenge
to bend that narrative into one that's more truthful of our experiences. But it's a fight
worth fighting, and I think having women in leadership roles in advertising is greatly
improving this issue.”

 

Q: How are women portrayed in advertising? Do you predict this changing in the upcoming year?

 

A: “Over the past ten or twenty years, we've gone from a total proliferation of the same cookie-cutter image to the slow, incremental appearance of more diverse, ‘real’ images of women. As we've seen more and more brands jump on that bandwagon, I can't help but feel a little cynical. Pop feminism and ‘girl power’ have become just another sales tool... it's still so much about making women feel like they need things to be fully realized. It's just gone from, ‘Buy this product and you'll be beautiful’ to, ‘Buy this product and you'll be empowered.’”

“My wife and I have both been hyper-aware of the significant increase of interracial couples featured in ads, which is very exciting. For 2021, I'd love to see more of this, and a lot more queer women of all races, ages, body shapes, and ethnicities. I have seen lesbian couples here and there, but I haven't seen many lesbian parents.”

“I think there's still an absence of women who are 40+ in the advertising I see. Middle age isn't what it used to be and it would be great to see the modern, mature woman portrayed more in advertising that is not related to medications.”

“One thing I hope would change is the Instagram fad of everyone looking like a Kardashian. Influencers are such a huge part of advertising, and we know how harmful those unrealistic depictions of beauty can be.”

“For the most part women have been either hyper-sexualized or seen as arm-candy to sell a product. There are more conversations and actions happening in recent years to represent women in less hyper-sexualized roles. On the other hand, I do not have a problem with women being portrayed sexually. Especially in fashion and art. I think there has to be care in not being over-sexualized, where the woman then becomes an object of desire.”

 

Q: Do you feel satisfied with how you see women represented in advertising today?

 

A: “Satisfied would sound like there is not room for improvement. I think it’s much better than it was 10 years ago and hope it keeps evolving.”

“One thing that bothers me about the way Black women are represented in advertising today is that there is still a bias toward light-skinned Black women or women who look mixed race. Obviously this is an old issue, but it still persists and needs to change.”

“I think so… It is encouraging to see women of all shapes, sizes, ages, colors, and identities in ads these days… depicted as funny, strong, silly, beautiful, smart, and all of the ways you can be depicted. However, I do think we still need to come up with more ways to flip the script.”

“I don’t know if I’m satisfied with how women are represented in advertising yet. I think having more women in advertising and higher positions would change the outcome of some campaigns. There can’t be representation properly done without real women’s voices.”

Q: How does it feel to be a woman working in this industry?


A: “I’ve been fortunate to work in an environment where I haven’t felt treated differently for being a woman.”

“A lot of days I don't think about it too much, but it probably informs everything I do.”

“There’s always room for improvement. There's no better time to be a woman in history than today, and hopefully thirty years down the line, a woman will say the same thing. We should always be striving for better.”

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“If you look for it, I’ve got a sneaky feeling you’ll find that social actually is all around.”  Okay yes, I did steal that line from one of my favorite Holiday movies, Love Actually. But it’s true– elements of social networking are integrated into many of the products we consume every day, even if it’s not as overt as platforms like Facebook or Twitter.  Take Venmo for example. You open up the app to pay your roommate for your share of utilities and catch yourself scrolling through a feed of your friends’ recent transactions, decoding emojis to figure out what they’ve been up to. At its core, this is social networking, and it’s a feature of Venmo’s payment platform that has set it apart from its competitors like Zelle.   By adding a social component to something like a payment platform, Venmo created a space for not just payments to be exchanged, but social interactions. As humans, we intrinsically crave these connections and interactions that remind us we’re not alone. Leveraging this insight has put Venmo at a competitive advantage, as with many other brands who have taken the opportunity to create a social experience around their product. Why? Because nothing can compete with the power of a strong community around a product.    Case Studies: Products with Social Components & Where Brands Can Lean In There is a range of products with social components baked in. Some were created with social at the forefront, while others added social components as a feature to an existing product. Some have opportunities for external brands to join the conversation and leverage their niche communities, while others are a closed community of consumers. We’ll dive into two case studies to show the ways this has played out for two popular brands: Strava and Spotify.    Strava  Strava calls itself a social fitness network. The app allows users to track their activities and offers a range of analysis tools, from miles ran to calories burned and so on. But they didn’t stop there– Strava integrated a social experience into the commonly found fitness tracking app by allowing users to post their workouts to a feed, follow friends, and comment to give “kudos” (likes) to other users’ workouts.  Similar to other social platforms, users find themselves following IRL friends and acquaintances, but also their idols and professional athletes to get a glimpse into their training. The app allows users to join clubs, such as a running club or group of members training for the event, and invites them to take part in challenges such as “complete a 5K in May” or “log 250 minutes of activity”.  Brand Involvement  Clubs and challenges are the best way for brands to get involved in the conversation on Strava. A brand can create a club like Brooks Run Club or Nuun Hydration to connect athletes who identify with these brands to each other. Another option is for brands to host a challenge such as Lululemon’s Move and Stay Connected challenge, which was created during the height of the pandemic in 2020.    Spotify  Spotify serves a very straightforward purpose to consumers– to access music and podcasts. With that said, they have done a great job at weaving in social components that feel additive to the experience of using the app.  When you sign up for Spotify, you create a profile with your name and a profile photo. You’re prompted to connect your account to Facebook, and recommended users you may know and artists you may like to follow. Once you’re following other users, you can check your “friend activity” on the desktop app, view their profiles and save their playlists, and even create co-authored playlists with other users.  In addition to these social components within the app experience itself, Spotify has mastered the art of integrating with other social networks and encouraging users to share the music and podcasts they’re listening to on those external platforms. For instance, the notorious Spotify Wrapped campaign is practically designed for sharing on Instagram Stories. But even on a normal day, the regular social sharing integration in the Spotify app that allows users to share what they’re listening to on social is seamless.  Brand Involvement  There are a handful of ways that brands can get involved in the conversation on Spotify. Perhaps one of the most fun and creative ways is to create a brand profile with curated playlists like McDonald's and Gymshark have successfully done. Brands may also buy a variety of ad placements in the Spotify app, including audio and video ads served to listeners who use the free version of the app, and also podcast ads.    Below are a couple of questions to ask when thinking about how you can apply this to your brand or product:   Can a social component be added to my product in a way that adds value to the overall experience?  A social component needs to build upon your existing product, and it needs to feel natural as if the purpose of the product supports the need for a social component and the experience is additive to the product.  There should also be a clear reason to create a space for consumer-to-consumer interactions. For example, perhaps you can see that these engagements are already happening on another social platform, like a Facebook Group or a Reddit thread.    Can my brand join the conversation or have a presence in a social component of an existing product, like Spotify or Strava?  If there’s a social component of a product that feels like a perfect fit for your brand, there may be an opportunity to establish a presence in that community. However, it’s important to approach these opportunities thoughtfully and strategically, because you will be under the microscope of a niche community. Additionally, you need to be careful that you’re joining a conversation where brands are welcome. For instance, communities like Reddit exist for user-to-user interactions, and brands can be shunned away from the platform.     With this all in mind, my hope is that next time you’re deciding which social platforms to leverage for an upcoming project or campaign, you may think outside the box about social media and look at the non-traditional, yet intrinsically social, platforms at your disposal.