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In our continuing series of examining Google Search Trends to gain insights into the top keywords queried in the USA, we present our findings for September 2020.

Every day, we capture the top three keyword phrases in terms of search volume as reported by Google Trends (US Only). Each term has an estimated query volume attached to it, which we also record. The number scale tops out at 10,000,000+ with a lower limit of 200,000+. After the conclusion of the month, we look at the phrases we collected along with their volumes to get an understanding of what drove queries for the month.

September 2020 At a Glance

In September 2020, we saw that sports-related keywords took up many of the top 3 queries on a daily basis. Out of the 90 we collected for the month, 48 of them were about a sports team, event, or athlete. There was so much interest in sports that we saw peculiar results in what Google Trends reported on two days of the month. On September 11 and 22, the same phrase was repeated twice as the second and third most popular query of the day:   

  • Naomi Osaka - 9/11/2020 - 1,000,000+ queries
  • Naomi Osaka - 9/11/2020 - 500,000+ queries
  • Lakers - 9/22/2020 - 1,000,000+ queries
  • Lakers - 9/22/2020 - 1,000,000+ queries

The AMP team is not sure what happened here or why there was a glitch. Since we look at these phrases every day, we have noticed that the results can vary from day to day. The top 3 can be different in 48 hours from the first time we check it, which is typically the next morning.  This is the first time we have seen the top 3 have duplicates in two days of the month.

Politics were the other big category for keyword volume where the first Presidential debate drove searches. Lastly, video games and a fast food chain’s celebrity meal made for interesting data points that we will showcase later on in this article. 

The Top Queried Phrases (Mostly Google Doodles)

As is typical, many of the keyword phrases that drove over 10 million queries in a day were connected to Google Doodles. These queries are recorded whenever a user clicks on the Doodle and is brought to a result page for the user to learn more about the subject. The one exception happened on the 18th with the news of Ruth Bader Ginburg’s death. 

  • Labor Day - 9/6/2020 - 10,000,000+ queries
  • Terry Fox - 9/12/2020 - 10,000,000+ queries
  • Felicitas Mendez - 9/14/2020 - 10,000,000+ queries
  • Ruth Bader Ginsburg - 9/18/2020 - 10,000,000+ queries
  • Jovita Idár - 9/20/2020 - 10,000,000+ queries
  • Google - 9/27/2020 - 10,000,000+ queries

There was a Doodle created to commemorate Labor Day.  We’ve seen this kind of Doodle for other holidays like the 4th of July, but there were no other related queries to the holiday unlike what we covered for the Fourth in our July Search Trends post

Terry Fox was a Canadian athlete and humanitarian who, after losing his leg to cancer, decided to run across his country to raise awareness and funds for cancer research. This first run was called the “Marathon of Hope '' and is now celebrated each year since 1981 on September 13th were people can walk, run or cycle as a part of the Terry Fox Run.

On the first day of Hispanic Heritage Month 2020, Puerto Rican civil rights pioneer Felicitas Mendez was celebrated. She led and won the lawsuit that resulted in the first US federal court ruling against public school segregation in 1946.

Another Google Doodle celebrated Jovita Idár, who was a pioneer in the fight for Mexican-American civil rights at the turn of the 20th century.

Finally, Google’s declared birthday is September 27th and they celebrated with a Doodle.  Happy 22nd birthday!

Political Queries

As we reported last month, we are seeing an increase in the number of queries related to US politics making the daily top 3 due to this year’s Presidential Election. Here is the list of the most popular ones from last month: 

  • Amy Coney Barrett - 9/25/2020 - 2,000,000+ queries
  • Presidential debate - 9/27/2020 - 1,000,000+ queries
  • Debate - 9/28/2020 - 5,000,000+ queries
  • Presidential debate - 9/28/2020- 5,000,000+ queries
  • Presidential debate - 9/29/2020 - 1,000,000+ queries
  • Trump - 9/30/2020 - 2,000,000+ queries

The announcement of Amy Coney Barrett as the Supreme Court nominee drove queries on the 25th. Then, the topic of the Presidential debate really motivated people to query Google as debate-related keywords stayed on Google Trends’ top 3 for three days straight. Knowing that this year’s Presidential debate didn’t have as many viewers as the one in 2016 did (73 million vs. 84 million viewers), we pulled charts to see if the search volume levels followed the same pattern.

presidential debate 5 years
Looking at the past 5 year trend on “presidential debate”, the 2020 timeframe actually had higher search volume. We then researched the trend for “debate” over the past 5 years.

debate 5 years

Looking at this phrase’s 5 year trend, we saw that the 2016 Presidential debate drove more query volume than this years.

When we looked at data from 2004 to present on each of those phrases, the 2012 debate was the winner in terms of search volume.

presidential debate all timedebate all time

McDonald’s Celebrity Meals

Last month, McDonald’s revitalized their celebrity meals program and announced their first one since Michael Jordan’s in 1992.  

  • Travis Scott McDonald's - 9/8/2020 - 1,000,000+ queries

Supported with TV commercials, Travis Scott’s favorite Mikey D’s order made the top most queried phrases on September 8th. This phrase was the first one that fit into the AMP Team’s category of “Food” since last year when the restaurant chain WingStop was giving out free wings on July 29th. We’re fascinated when marketing a new promotion gets enough momentum to drive people to search for more information about it. We’ll keep an eye on Google Trends to see if other McDonald’s celebrity meals are as popular. 

Video Games

There were two big news releases about video game systems in September 2020.

  • PS5 pre-order - 9/16/2020 - 5,000,000+ queries
  • Xbox Series X pre order - 9/21/2020 - 2,000,000+ queries

The PS5 has made the top 3 queries in both April and June of 2020. The Xbox made its debut last month. Without knowledge of query volume from previous months, you can see that the more popular system is Sony’s Playstation. Brands should closely inspect the amount of search volume their products receive as compared to their competitors as a part of their own brand health analysis.

The NFL Returns And So Do The Queries

In August, we were amazed at the query volume the NBA was getting and wondered how it would fare once the NFL came back to playing live games. Well, the league’s return certainly made an impact into our daily collection. Here are the top phrases across the month:

  • NFL - 9/9/2020 - 5,000,000+ queries
  • Eagles - 9/12/2020 - 2,000,000+ queries
  • Tom Brady - 9/13/2020 - 2,000,000+ queries
  • NFL Scores - 9/13/2020 - 2,000,000+ queries
  • Dallas Cowboys - 9/13/2020 - 2,000,000+ queries
  • Steelers - 9/14/2020 - 2,000,000+ queries
  • Broncos - 9/14/2020 - 2,000,000+ queries
  • Thursday Night Football - 9/17/2020 - 2,000,000+ queries
  • Patriots - 9/20/2020 - 2,000,000+ queries
  • Packers - 9/27/2020 - 2,000,000+ queries
  • Chiefs - 9/28/2020 - 2,000,000+ queries

The term “NFL” has seen steady search volume growth since 2004:

Nfl

With no pre-season games and other sports competing for attention, the phrase “NFL” underperformed last month when compared to September 2019. We’re wondering if we are seeing a shift in search behavior this year. We’re keeping an eye on this trend line to see if October 2020 will outperform September 2020 as fans get more acclimated to this weird season.

On the NBA side of the sports keyword universe, the AMP team felt nostalgic to see the battle between the Celtics and Lakers in the daily top three keywords.

  • Celtics - 9/3/2020 - 500,000+ queries
  • Lakers - 9/4/2020 - 1,000,000+ queries
  • Celtics - 9/5/2020 - 200,000+ queries
  • Lakers - 9/6/2020 - 1,000,000+ queries
  • Celtics - 9/7/2020 - 500,000+ queries
  • Celtics - 9/9/2020 - 1,000,000+ queries
  • Celtics - 9/11/2020 - 1,000,000+ queries
  • Celtics - 9/17/2020 - 1,000,000+ queries
  • Lakers - 9/18/2020 - 2,000,000+ queries
  • Celtics - 9/19/2020 - 1,000,000+ queries
  • Lakers - 9/22/2020 - 1,000,000+ queries
  • Lakers - 9/22/2020 - 1,000,000+ queries
  • Lakers - 9/24/2020 - 2,000,000+ queries
  • Celtics - 9/25/2020 - 500,000+ queries
  • Lakers - 9/26/2020 - 1,000,000+ queries
  • Lakers -9/29/2020 - 2,000,000+ queries

Although they didn’t meet each other on the court during the 2020 NBA playoffs, it was nice to see them competing in Google Trends. (Beat L.A. in 2021!)

Thanks for reading. If you liked this article, we invite you to learn more about our SEO services.

Until next month.

Related Posts

In our continuing series of examining Google Search Trends to gain insights into the top keywords queried in the USA, we present our findings for December 2022. Every day, we capture the top three keyword phrases in terms of search volume as reported by Google Trends (US Only). Each term has an estimated query volume attached to it, which we also record. The number scale tops out at 10,000,000+ with a lower limit of 200,000+ (sometimes 100,000+). After the conclusion of the month, we look at the phrases we collected along with their volumes to get an understanding of what drove queries for the month.   The Final Report For 2022 When the calendar flips to the month of December, there’s a feeling of reflection that we, as writers of this blog series, feel we must express.  Capturing the top 3 queries from Google’s Daily Trends reporting module is a manual effort and because this effort takes time, our minds need to be focused on these phrases. We can’t escape the pondering of why these keywords were queried in Google.  At the end of the year, our thoughts drift to the wonder of what we learned. Have we learned anything from examining these top keywords? Looking back at the year, we observed behavior that’s similar to past years with little nuances that were unique to 2022.  For instance, people really like searching about sports but this year, the World Cup captivated Google searchers. You’ll learn more about World Cup queries in this report. When famous people die, their name typically becomes a top query of the day. Predictably, queries related to Queen Elizabeth II’s death were on another level in terms of volume. Lastly, the biggest takeaway was the searches for medical conditions.  If there was an announcement of a famous person having a condition, it drove people to search.  For example, when the family of Bruce Willis stated he was stepping back from acting on March 30th, 2022 because of his aphasia diagnosis, it was queried over 10 million times.  Last month, we had another query that fit this particular category, which we’ll examine later on in this post.    Top Phrases of 2022 12th Month The top queries of December 2022 are as follows: Kirstie Alley - 12/5/2022 - 10,000,000+ queries tWitch - 12/14/2022 - 10,000,000+ queries Argentina vs France - 12/17/2022 - 10,000,000+ queries Sadly, the first two are associated with deaths.  Kirstie Alley died on December 5th and the DJ Stephen "tWitch" Boss died on the 13th. The championship match for the World Cup occurred on the 17th and many people were engaged with the game on Google Search. December is for Holidays December is the month for holidays.  Let’s see which ones were searched for the most. Pearl Harbor Day - 12/7/2022 - 500,000+ queries Merry Christmas - 12/24/2022 - 1,000,000+ queries Boxing Day - 12/25/2022 - 200,000+ queries Happy New Year 2023 - 12/30/2022 - 1,000,000+ queries Pearl Harbor Day has been gaining search query popularity over the past two years. We were not surprised to see the query make the daily top 3 last year since it was the 80 year anniversary of the attack.  This year, the query volume for the phrase wasn’t as high as it was in 2021 but it was still enough to make our collection.  The new holiday query for this year was Boxing Day.  In our 4 year records, we never saw this holiday make the list.  2022 changed that. Let’s look at all the available data for this term.     The highest peak occurred in 2019 but slid a bit in 2020. Since then, search interest has been on the rise. Will we see a larger peak for this day after Christmas celebration in the USA in 2023? We will have to see!  Medical Condition Queries As it was stated in the look back at 2022, medical conditions of famous people drive search queries. Stiff person syndrome - 12/8/2022 - 2,000,000+ queries When Celine Dion revealed she was postponing her tour because she had Stiff-Person Syndrome (SPS), the need to know more was satisfied with Google Search. It’s important to know that when it comes to health information, Google is still the place to research. Popular Movies & Shows December 2022 had a few entertainment options that were worth noting: White Lotus - 12/11/2022 - 500,000+ queries Black Adam - 12/16/2022 - 200,000+ queries Emily in Paris - 12/21/2022 - 200,000+ queries Glass Onion - 12/23/2022 - 500,000+ queries The season 2 finale of the HBO TV show, “The White Lotus” aired on December 11th and people wanted to know more.  The Black Adam film was available for streaming on the 16th.  The third season of “Emily in Paris” became available on the 21st and on the 23rd, Glass Onion: A Knives Out Mystery was released on Netflix. In addition to these queries, Amazon announced that it secured the rights to the intellectual property of the Warhammer 40,000 game.  Warhammer - 12/16/2022 - 100,000+ queries Henry Cavill is set to star and serve as an executive producer in future shows and films. Special Elections and Other News The final election of the 2022 midterms was held on the 6th of December.   Georgia Senate Race - 12/6/2022 - 5,000,000+ queries Brittney Griner was released from Russian custody on the 8th after being detained for months. Brittney Griner - 12/8/2022 - 2,000,000+ queries Sorry if you were traveling last month on Southwest Airlines, but you probably know better than most that their canceled flights were a hot topic. Southwest Airlines - 12/26/2022 - 1,000,000+ queries The former pope passed away on the 31st, almost 10 years after resigning from the papacy in 2013. Pope Benedict - 12/31/2022 - 2,000,000+ queries Greta Owned Twitter and Search We’re not sure if you follow the trends on Twitter. We don’t follow them as closely as we do for Google.  Last month, Greta Thunberg traded barbs with the former professional kickboxer Andrew Tate.  The viral exchange eventually led to Tate’s arrest in Romania.  Greta Thunberg - 12/27/2022 - 2,000,000+ queries Greta Thunberg - 12/28/2022 - 500,000+ queries Greta Thunberg - 12/29/2022 - 2,000,000+ queries For three days straight, Greta not only owned Andrew Tate but also Google Search. NFL As usual, sports-related queries made up most of our collection from last month.  We broke up the list into 3 sections; NFL, NBA, and World Cup.  Here is the timeline for teams in December 2022:  Packers - 12/4/2022 - 500,000+ queries Detroit Lions - 12/4/2022 - 500,000+ queries Rams - 12/7/2022 - 500,000+ queries Dallas Cowboys - 12/11/2022 - 1,000,000+ queries Buccaneers - 12/11/2022 - 500,000+ queries Patriots - 12/12/2022 - 500,000+ queries 49ers - 12/15/2022 - 1,000,000+ queries Seahawks - 12/15/2022 - 1,000,000+ queries NFL - 12/17/2022 - 2,000,000+ queries Patriots - 12/18/2022 - 1,000,000+ queries Jacksonville Jaguars - 12/18/2022 - 500,000+ queries Jets - 12/22/2022 - 1,000,000+ queries Dallas Cowboys - 12/23/2022 - 2,000,000+ queries Green Bay Packers - 12/24/2022 - 1,000,000+ queries Raiders - 12/24/2022 - 1,000,000+ queries Chargers - 12/26/2022 - 1,000,000+ queries Dallas Cowboys - 12/28/2022 - 2,000,000+ queries Were people searching because their team won or lost in dramatic fashion?  The answer is both.  Here’s a list of NFL player names that made the list: Deion Sanders - 12/2/2022 - 500,000+ queries Jimmy Garoppolo - 12/4/2022 - 1,000,000+ queries Kyler Murray - 12/12/2022 - 1,000,000+ queries Russell Wilson - 12/25/2022 - 500,000+ queries J.J. Watt - 12/25/2022 - 200,000+ queries J.J. Watt - 12/27/2022 - 500,000+ queries Derek Carr - 12/28/2022 - 500,000+ queries An ex-player took another job (Sanders), a few players got hurt (Garoppolo, Murray), a couple of players didn’t play well (Wilson, Carr), and one player is retiring (Watt). NBA When it comes to American professional sports, the NBA is the second most popular in search interest (next to the NFL).  Did your favorite team/player make the list? Celtics - 12/10/2022 - 200,000+ queries Warriors - 12/14/2022 - 200,000+ queries Knicks - 12/20/2022 - 100,000+ queries Nets - 12/21/2022 - 200,000+ queries Luka Doncic - 12/27/2022 - 500,000+ queries The lone player name (Doncic) scored 60 points on the 27th. World Cup Finally, the World Cup was still the most popular subject this month as it was in November 2022.  Take a look at this timeline!  Can you follow the teams through the matches?   Cameroon vs Brazil - 12/1/2022 - 2,000,000+ queries South Korea vs Portugal - 12/1/2022 - 2,000,000+ queries Costa Rica vs Germany - 12/1/2022 - 2,000,000+ queries Netherlands vs USA - 12/2/2022 - 5,000,000+ queries Argentina vs Australia - 12/2/2022 - 2,000,000+ queries England vs Senegal - 12/3/2022 - 2,000,000+ queries France vs Poland - 12/3/2022 - 1,000,000+ queries England vs Senegal - 12/3/2022 - 1,000,000+ queries Portugal vs Switzerland - 12/5/2022 - 5,000,000+ queries Brazil vs South Korea - 12/5/2022 - 2,000,000+ queries Croatia vs Brazil - 12/8/2022 - 5,000,000+ queries Netherlands vs Argentina - 12/9/2022 - 5,000,000+ queries Morocco vs Portugal - 12/9/2022 - 5,000,000+ queries England vs France - 12/9/2022 - 2,000,000+ queries France vs Morocco - 12/10/2022 - 200,000+ queries Argentina vs Croatia - 12/12/2022 - 5,000,000+ queries France vs Morocco - 12/13/2022 - 5,000,000+ queries Francia vs Marruecos - 12/13/2022 - 200,000+ queries Messi - 12/13/2022 - 200,000+ queries Argentina vs France - 12/14/2022 - 500,000+ queries Croatia vs Morocco - 12/17/2022 - 1,000,000+ queries The championship query is listed in the first section of this report and it received over 10 million queries on the 17th.  Interesting to note that the Spanish version of the France vs Morocco query also made the top 3 of the Daily Trends on the 13th. After the past two months, we have a better understanding of the USA’s interest in the World Cup and the diversity of the audience with a Spanish query making the report. Thanks for reading. If you liked this article, we utilize search trends data for all of our clients and we invite you to learn more about our SEO services.

Social media is, as 2022 has proved, an ever-changing landscape. Based on trends, consumer insights and cultural shifts, a lot can change very quickly. While social media can be a moving target, and there will be much more to track in the months to come, these are our new year predictions for social media in 2023. Let’s see which ones we’ll still be talking about in December… Twitter & Emerging Platforms It wouldn’t be a 2023 social media forecast if we didn’t start off by mentioning 2022’s Twitter madness. One of the biggest takeaways from the Twitter exodus are the various emerging platforms that have come to life. Mastodon Social, Twitter’s “alternative” has been around for 6+ years which uses servers and allows users to follow topics and other users, similar to Twitter and Reddit. Hive Social is an emerging platform that focuses on the “simplicity” of social media, it's a mix of MySpace (music on your page anyone?!) Instagram (chronological photo posts) and Twitter, ultimately allowing you to express yourself without the pressure associated with social media.  Tumblr has made a big comeback with some users jumping from Twitter to the “microblogging” network.We’ve also seen a reemergence of personal newsletters and blogs/websites. Short Form Video Maintains Power Though we can’t say if Vine will make a comeback, we know that TikTok is not going anywhere. It’s no coincidence that Instagram has leaned heavily into Reels and short form video content in 2022. US adults spend on average 38 minutes watching video on social networks per day in 2022.  There's a few reasons why short form video content has such a grasp on audiences: The versatility (have you seen those clips that stop you in central park and ask what you’re wearing?) Viral audio options (fun opportunities to remix or duet with trending sounds) Gen-Z’s shortened attention span (Gen Z is most likely demographic to skip content—including ads—that doesn’t interest or entertain them) Auto play lowers the barrier of entry for engagement, and makes grabbing the attention of your audience easier. Shoppable Social Closely related to short-form video is social shopping, which will boom in 2023 with almost half of the US population expected to order something they saw on social media in the new year. There are major opportunities in the new year for advertising to get creative and gain the attention of Gen-Z (the generation most likely to shop on social). We’ve seen social media platforms rise to the occasion with Facebook Shop, Facebook Messenger for customer service and purchasing, TikTok adding  more shoppable solutions with new ad units, shopping tab to profiles, and exploring live shopping. Instagram building out their Shop Tab, and the seamless integration of card and shipping information. User reviews and hauls are also leading the movement of social shopping. Live shopping is going to become increasingly popular in 2023, with brands working directly with influencers and creators to produce live unboxings and hauls. A brands’ best bet to strengthen e-commerce on social? Build trust among consumers, focus on customer service and accessibility. What items, if anything, have you purchased on social media in the past year?   User-Facing Content Between the BeReal boom and shoppable social, consumers want products and experiences that are authentic and relatable now more than ever. The era of user-generated content (UGC) is here: Reviews, unboxings, tutorials and product reviews posted on social media have placed consumers in the influencer role. Influencers and content creators know and work towards this strategy, but brands are able to  go a step further with these genuine experiences and reviews by real consumers.    Mixed Media Experiences Content that combines online with real life experiences, which we’ve seen more frequently this year, will really gain momentum in 2023. Mixed media blends two different mediums and in 2022 we’ve seen a lot of interesting mixed media experiences, including: Pinterest launching Shuffles an invite-only collage-making app Burberry partnering with Minecraft to promote a special collection and in-game adventure #BookTok TikTok’s very own book club Concerts in the Metaverse  According to Instagram’s 2023 Trend Report mixed media will rule content creation. The next generation expects their favorite influencers to branch into new forms of media. For example, over 40% of Gen Z followers want to hear podcasts from their favorite social media creators in 2023.   Search Going Social In 2022, it was revealed that younger users are “often turning to apps like Instagram and TikTok instead of Google Search or Maps for discovery purposes.”(TechCrunch) 40% of Gen Z users prefer using TikTok and Instagram for search over Google. Information is shown in a more visually-appealing way on TikTok discovery video versus a plain-old Google search. TikTok videos tend to be quick, human and visually immersive - all factors that urge us to try something new. In 2023 we’re going to see this trend increase as users can find recommendations, local businesses, and store information and hours all through social media. TikTok just began to allow ads to appear in search.There is a lot of opportunity for TikTok and Meta to venture into search advertising and take advantage of these existing behaviors.  Here we go! 2023 is already off and running. What are you most looking forward to seeing on social media in 2023?

Taking a closer look at marketing’s favorite buzzword “Disruption”. “Zeitgeist”. “Thumb-Stopping”. We all have buzzwords that we wish we could tune out. Mine is “authentic” - a word that I’ve described as the corporate equivalent of “moist”. Yet it’s a difficult one to avoid. It seems that every organization, publication, and thought leader can’t get enough of the adjective. Businesses and brands are regularly tasked with the impossible mission of looking, sounding, or just being authentic. And with the new year comes new projects and briefs to chase this intangible goal. Here’s the problem: brands are corporate entities, not people, and have no business trying to be authentic. In fact, most attempts to crack the elusive code of authenticity and “be relatable” often hurt more than help (see: the endless stream of cringey TikToks from tone-deaf brands). I know what you’re thinking. “But look at the legacy of the Dove Real Beauty campaign! The rise of BeReal! Whatever DuoLingo is doing on TikTok!” There is a method to the madness, but it requires a closer look at larger trends.   Chasing an “authentic” human face Ever notice how the term “sellout” doesn’t get thrown around the same way it used to? That’s because the term has shifted from a pejorative to an ideal: 86% of young Americans want to be influencers, a role that comes not only with clout and followers but brand deals and sponsorships. Being chosen as a guest at a corporate event or becoming a brand ambassador has become the ultimate status symbol. Practically, the choice makes sense for both parties. Influencers can monetize their content, while brands gain a human face, an attentive audience, and relatable examples of how their products can be used.  Aside from speaking through influencers, many brands now use their community managers and other employees as human faces for consumers to connect to. A scroll through TikTok shows many branded accounts not speaking about their products or participating in trends, but bemoaning restraints from their legal teams or their constant need to post content. Again, these are people who act as stand-ins for a business. But what if businesses were simply transparent about what they were? In an age where every brand is trying to appear authentic by using internet speak and filming their mascots doing dances, the most radical thing might be to honestly share what your brand stands for or is up to on a day-to-day basis.   It’s okay to not be authentic If you’re reading this, I assume you’re one of Beyoncé’s 278 million Instagram followers, but just in case I can briefly describe her profile. Her grid is populated with stylized glamor shots, usually featuring only herself in designer outfits on sets, in mansions, and on yachts. Her photos rarely have captions and she follows no one. This behavior is a far cry from the mundane “authentic” mirror selfies and pleasant vacation photos posted by our friends. Yet it makes complete sense because Beyoncé is a multimillionaire and the most awarded singer in Grammy history.   Just as Beyoncé’s over-the-top social posts fit with her personal brand and lifestyle, so too can brands craft a presence that tells a story about who they truly are, all while being honest, distinct, and engaging.    Instead of “being authentic”, why not try… Being transparent Give people a look behind the curtain about how things work or the decisions your team is making. Better yet, give them a say in the decision-making process. Being helpful Answer questions or clean up confusion around your products, or teach your audience something genuinely useful to their day-to-day lives.  Being understanding Understand the tensions in your audience’s lives and how you can solve them. Keep a pulse on what’s relevant and valuable to them.