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Perfect Isn’t Worth It: Hot Takes from the 2020 Media Innovation Day

Think about your favorite brand – and if you can’t pick just one, don’t fret. You can focus on your top three, or five, or whatever number will get you through this exercise. Got a few in mind? Great.

Now ask yourself: what makes the brands you’re thinking of so wonderful? Is it the quality of the products they sell? The tone of voice they take on? Or maybe, just maybe, is it the fact that they connect with you on some level that you can’t quite put your finger on, but know is there?

If that’s the case, then you probably love your favorite brands because they feel real to you – and that makes total sense. Because as people, we tend to favor brands that feel honest, authentic and human.

Despite this affinity, there aren’t as many brands that have this real, human element to them as there should be. That’s because brands have long equated success with perfection, holding themselves to a standard that, in actuality, puts them at the risk of seeming fake.

So, as we wondered where we as marketers should draw the line between achieving success and losing humanity, we decided to gain further insight into the matter. That’s why we sat down at this year’s Media Innovation Day and listened to a series of industry experts share their thoughts on the topic of “Being More Human” in the land of brands.

Now, we’re going to break down some of our key takeaways.

Let’s Get Personal

It’s always nice when things have a personal touch to them, isn’t it ? Well, according to Bertrand “Coca” Cocallemen, Teads’ Global Creative Director, this rings true for brands, too. 

When brands can create personal experiences for consumers across all touchpoints, it’s highly beneficial for the brand as a whole. For example, during his Media Innovation Day presentation, Coca recalled a rich media unit Teads created for a Dior perfume launch. What started as a 60-second video transformed into an interactive in-content unit that allowed the model, Jennifer Lawrence, to maintain eye contact with users as they scrolled through the page.

This use of eye contact proved to be eye-catching for consumers and successful for Dior. Not only does the use of eye contact in an ad increase ad recall and lead to better overall metrics, but it can help brands become more personal and recognizable when paired with clear branding.

Since simple optimizations such as this can make advertisements feel more personal and engaging, we as digital marketers can weave tactics with a human touch into the work we create for our clients in order to help them find success and build a world of better brands.

Trust Us

During his discussion on The New Media Experience, Brian Stelter, Chief Media Correspondent at CNN, honed in on the responsibility brands have to build trust with their consumer base. According to Stelter, gaining a trustworthy reputation for CNN was built on honest journalism. For us as marketers, it comes down to creating content that our clients’ consumers can connect with.

Since a show of simple humanity can go a long way on making an impact with viewers or consumers, we want to help our client base find moments where they can have these trust-building interactions with consumers. 

Don’t Worry: Everybody Makes Mistakes

One final key takeaway from the 2020 Media Innovation Day pertains to quite possibly the most human thing there is: making mistakes. Everybody does it – even brands. And according to Adam Petrick, Global Director of Brand and Marketing at PUMA, what matters most isn’t whether a brand messes up or not, but how they reach out to consumers after a mistake is made.

When brands reach out to consumers and own their mistakes in a way that stays true to their brand mission statement, they add value to their brand in a way that is honest and human. For PUMA specifically, Petrick explained that their company mantra is to be “Forever Faster” – always a step ahead, acknowledging that they aren’t perfect and turning any mistakes they make along the way into learning experiences that can improve and grow their brand.

While the “Forever Faster” mantra is specific to PUMA, the thought of maintaining transparency with consumers is something any brand can get behind. By weaving humility into our clients’ brand platforms and practices, we can help them all feel more human and relatable.

So Let’s Get Real

With all of this in mind, we now ask ourselves: what’s next in the media industry? For us, it’s finding ways to take this human approach to marketing and use it to drive engagement and connections. 

Stacy Mienro, Head of Twitter Arthouse said it best: “Learn the rules like a pro so you can break them like an artist.” Since the rules of branding are what put the pressures of perfection in place, our job is to help our brands impart a bit more humanity into everything they create and how it shows up in the world. Sometimes, that might be achieved by adding a personal touch to ads wherever possible. Other times, it could entail capitalizing on moments where we can build trust with consumers. And once in a while, it may simply require us owning up to our mistakes should they ever be made.

Hey – we’re only human, after all.

 

Authors
Thays Tejeda
Kristen Forbes
Nikki D'Amato
Marianne Lukes

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  • 3 min read
  • September 14, 2023

In our continuing series of examining Google Search Trends to gain insights into the top keywords queried in the USA, we present our findings for July 2023. Every day, we capture the top three keyword phrases in terms of search volume as reported by Google Trends (US Only). Each term has an estimated query volume attached to it, which we also record. The number scale tops out at 10,000,000+ with a lower limit of 200,000+ (sometimes 100,000+). After the conclusion of the month, we look at the phrases we collected along with their volumes to get an understanding of what drove queries for the month. Search Is Sizzling In July Actually, the total search volumes for the phrases we collected in July 2023 were lower compared to June so sizzling may be an exaggeration. We can’t say for certain why the reported search volumes were lower. There could have been a change in the way Google Trends was reporting query volume. The team likes to think that the people are out and about and not looking at their phones as much. Oh sure. Looking across the keywords, we had several celebrity deaths that made up the most searched topics of the month. The 4th of July holiday and the guy who seems undeniably connected to it made our report. We have an understanding at what movies, TV, and music were popular last month along with how much big jackpots of money captivated the search audience. Carlee Russell was someone people wanted to know more about and there was a lot of interest in the sport of soccer. Lastly, changes at Twitter and the launch of Threads had us excited to share more from the category of social media. Here’s what we have for you in this report! We Say Goodbye Sadly, the queries with the most volume from the past month were driven by celebrity deaths: Tony Bennett - 7/21/2023 - 2,000,000+ queries Sinead O'Connor - 7/26/2023 - 5,000,000+ queries On the last day of the month, two other entertainers passed away. Angus Cloud - 7/31/2023 - 5,000,000+ queries Paul Reubens - 7/31/2023 - 2,000,000+ queries We tend not to report on the query related to celebrity deaths but last month, two of these phrases were the only ones to be reported as having over 5 million queries for the day. The Fourth Fireworks, parades, and Joey Chestnut. These are the things that come to mind when we think about the Fourth of July holiday. You may not agree with the last item in the series, but the competitive eater has made our report over the past 3 years! Joey Chestnut - 7/2/2023 - 100,000+ queries Independence Day - 7/3/2023 - 200,000+ queries Fourth of July - 7/3/2023 - 2,000,000+ queries Joey Chestnut - 7/4/2023 - 500,000+ queries Take a look at the rising search popularity of his name in this Google Trends graph! Like it or not, Joey Chestnut is becoming a regular feature for the holiday. Summer Entertainment There were a few movie titles in our list from July 2023: Sound of Freedom - 7/3/2023 - 200,000+ queries Wonka - 7/11/2023 - 100,000+ queries Barbie movie - 7/20/2023 - 2,000,000+ queries The Sound of Freedom was released in theaters on July 4 and the Wonka film trailer dropped on the 11th. What seems to be the movie of the summer if not the year, Barbie hit the big screens on July 21st. Here are the queries that made our list that are related to TV shows. Emmy nominations 2023 - 7/12/2023 - 200,000+ queries The Summer I Turned Pretty - 7/13/2023 - 200,000+ queries Golden Bachelor - 7/17/2023 - 100,000+ queries Lastly, Travis Scott released an album on the 28th and people wanted to know more: Utopia Travis Scott - 7/27/2023 - 200,000+ queries Dreams of Free Money It seems like once or twice a year we get a large lottery jackpot that stirs up search interest. In July, we had two: Powerball - 7/8/2023 - 200,000+ queries Mega Millions - 7/8/2023 - 200,000+ queries Powerball - 7/11/2023 - 500,000+ queries Powerball - 7/15/2023 - 500,000+ queries Powerball numbers - 7/18/2023 - 500,000+ queries Powerball - 7/18/2023 - 1,000,000+ queries Powerball - 7/18/2023 - 2,000,000+ queries As you can see, the Powerball lottery game was very popular in July. Even though Mega Millions saw one entry in July when no one won the $427 million prize, The Powerball jackpot hit 1 billion dollars on the 18th and there was one winner for the drawing on the 20th. The Curious Case of Carlee Russell Carlee Russell’s name was reported on news outlets as someone who was kidnapped. Carlee Russell - 7/14/2023 - 500,000+ queries Carlee Russell found - 7/15/2023 - 1,000,000+ queries Carlee Russell - 7/19/2023 - 1,000,000+ queries The Alabama woman admitted later that she staged her own kidnapping and turned herself in and was charged with making false reports. Some Keywords Related To Politics Here are the phrases that made Google’s Daily Trends top 3 last month. Cocaine found in White House - 7/4/2023 - 100,000+ queries Student loan forgiveness - 7/14/2023 - 200,000+ queries Mitch McConnell - 7/26/2023 - 1,000,000+ queries Besides all the holiday festivities, people wanted to know about the cocaine found at the White House. We guess we’ll never know. On the 14th, the Biden Administration announced it would forgive the loans for 804,000 borrowers and on the 26th, Kentucky Senator Mitch McConnell had an episode where he stopped talking while being interviewed by reporters and was escorted from the podium where he was speaking. Soccer Keywords We are going to call it soccer in this report, but the sport better known as football around the world drove many people to search last month. The USMNT was involved in the CONCACAF Gold Cup tournament. Here are some queries that were related to it that made our collection. USA vs Trinidad and Tobago - 7/2/2023 - 100,000+ queries Mexico vs Costa Rica - 7/6/2023 - 200,000+ queries USA vs Panama - 7/12/2023 - 200,000+ queries The USWNT played in the 2023 FIFA Women's World Cup and search interest in that team and their matches was strong and they also made the list. Women's World Cup - 7/19/2023 - 500,000+ queries USWNT - 7/20/2023 - 100,000+ queries U.S. Women's Soccer - 7/21/2023 - 200,000+ queries USA vs Netherlands - 7/26/2023 - 200,000+ queries Women's World Cup - 7/27/2023 - 200,000+ queries It figures that after a world famous player joins your club that suddenly the team name is getting queried every time you play. Inter Miami - 7/21/2023 - 1,000,000+ queries Inter Miami - 7/25/2023 - 500,000+ queries We’ll keep an eye on how many times this team makes our list for the rest of the year. Major League Baseball There is another major league playing games in the summer. MLB had their All-Star game in July but searchers mostly cared about the Home Run Derby. Home Run Derby 2023 - 7/9/2023 - 200,000+ queries Home Run Derby - 7/10/2023 - 500,000+ queries The trade deadline for the league actually occurred on the first of August but people still wanted to see the flurry of trades. MLB Trade Deadline - 7/31/2023 - 200,000+ queries Sorry Mets fans. 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When you’re first starting out on social media, you may be heeding advice to “just show up” on each platform. Great advice, nonetheless, but there’s an opportunity to diversify your content and give it a more native fit for each social media platform. Establishing distinct channel strategies ensures that you’re engaging most effectively with that channel’s audience. Consumers use different apps for different reasons.Your audience on Instagram is completely different from your audience on Twitter or TikTok. More importantly, media dimensions, character limits, and the overall strategy and objective vary depending on what social media platform you’re using. Content can be repurposed to ensure it communicates the brands' message across different platforms,however, it should always be tweaked to fit the social channel’s needs and to increase engagement. Let’s take a look at a few popular platforms and how to optimize your content on each one. Instagram Instagram is a staple when a brand is trying to showcase their visual DNA. Most brands only have about 3 seconds to capture consumers’ attention, so they’ll want to get a good understanding of what you’re about from just a photo. No matter the industry, people will be coming to your brand’s Instagram profile to see what the products or services offered look like and take a peek at the aesthetics offered inside as well. Instagram is a visual storytelling app. Feed posts allow you to show the bigger picture, while story posts are where your consumers can see every step along the journey. Through story interactions, reels, and direct messages, there’s also a wide-open opportunity to develop a community surrounding your brand. X (previously Twitter) A community manager’s dream (or nightmare), X (previously Twitter) allows you to speak directly to your audience—and they’re likely to respond! X gives your brand an avenue to speak on what speaks to them, interact with consumers, and easily repost relevant content, all great ways to lean into your brand's personality. Most brands allow the witty, not-so-serious side of themselves to live on X, leaning into gifs, memes, and trends that float across the text-first platform. You could use this platform to engage jokingly with your competitors, start conversations about the products or services you offer and have a little fun. TikTok TikTok is a great platform to push your brand creativity and have your content reach new audiences using unique trends. For your brand, TikTok is a creative playground. With trending sounds, filters, and templates, there are so many ways to present your brand in a way you may never have before. The platform’s motto, "Make TikToks not Ads," is a great guardrail for developing content. Consumers on TikTok learn about hidden gem products, new recipes, or product hacks. Optimal content on this app is very immersive, so you have an opportunity to find more information and insights about your consumers. LinkedIn LinkedIn is a great place to show off some thought leadership and anything interesting you’re doing in your industry. Think of LinkedIn as your brand’s professional landing, a place to network and mingle in a more formal setting. Brands could use this to showcase their values, employee spotlights, and business achievements. This could spark an interest in future customers, employees, or investors. So, before jumping into a new social media platform, (like Threads), develop a channel strategy. If the app is primarily visual, take some time to solidify pictures and videos that will add value to your page and engage your audience, like relevant infographics or shots of real people enjoying your brand. For more text-first apps, take advantage of the opportunity to let your words do the work by starting engaging conversations with your consumers or answering FAQ. Most importantly, get to know your consumers! Understand how your audience behaves and engages on each specific channel so you can tailor your content to fit right in.