Anna Tremblay, Senior Manager PR & Influencer Relations Jennifer Carroll, Director PR & Media Relations May 27, 2o2o As our world continues to face lots of change, each level of the marketing funnel is changing and influencer marketing is no different. It is paramount that brands evaluate their influencer marketing efforts to ensure that it is an effective and efficient spend as budgets continue to shrink. Over the course of the last few months, we’ve been able to aggregate learnings from well-executed (and not-so-well executed) influencer programs from brands across many consumer categories. Prior to launching any influencer campaign, we believe that the performance of a four-step audit can help determine if influencer marketing is the correct approach for your brand at this time. By auditing the brand/segment, storytelling opportunities, potential partners and go-to-market messaging, we are able to build end-to-end recommendations that ladder up to overarching brand goals and KPIs while remaining sensitive to the current climate. Step 1: Brand & Segment Audit Does your brand/segment have something meaningful to contribute? The first step in our audit process is to identify the key brand product or service offering and the segment category it falls into based on consumer perception. Some questions that are helpful in identifying these offerings and segment categories are as follows: Is the segment category providing a service that is applicable to the current climate? - Example: Stay at home/lounge clothes everyone needs vs. High-end fashion. What value does this product bring to consumers? What sets your brand apart from other players in the space? - Here, you can leverage customer incentives and brand differentiators to help drive consumer consideration. Once you’ve established that the segment category is applicable and the product offering brings value to consumers in the COVID-19 era, you can move on to establish the potential storytelling opportunities for each key product offering. Step 2: Storytelling Opportunities What are the storytelling opportunities for this product or service? “Buy this product” messaging no longer works with consumers – particularly during a global pandemic. So, we have to get creative. During this stage of our audit, it’s important to identify all of the potential storytelling angles for your brand or product. Here’s what we recommend doing in order to achieve this: Establish a editorial calendar of tentpole moments. - These moments could include promotions, holidays, cultural moments, etc. Prioritize up-to-date editorial themes. - What are consumers going to relate to most right now? Determining the answer to this question will help your brand pinpoint winning messaging placements and strategies. Ensure storytelling angles are positive and uplifting. - Consumers get enough doom and gloom on the news today. Now is an opportunity for your brand to spin up some positivity in its messaging. Step 3: Potential Partner Identification Who are the partners that can relay this message with relatable authenticity? One of the most important (and fun) steps to planning an influencer program is sourcing partners to help tell your story. First and foremost, key customer demographics must be identified in order to create sourcing criteria. Influencer needs must also be determined during this step. Does your campaign require a tiered approach? Just one macro influencer? A network of micro-influencers? Answering questions like these will help in selecting the best possible partners for your brand. Leveraging an influencer sourcing tool to confirm key influencer audience metrics is paramount to connecting with the correct consumers and providing program ROI. Last but not least, brands must do their due diligence to ensure that selected influencer partners not only align with brand values, but that their online presence reflects these values. Step 4: Messaging Assessment Does our message need to be altered or tailored to the current climate? Now more than ever, it is incredibly important that both your brand and your influencer(s) do not come off as tone-deaf. We recommend taking the following steps prior to pushing content live in order to ensure that the content will be well received: Acknowledge the current climate without centering campaign messaging around it. - “Since we’re spending so much time at home...” or “These days, I love trying out new recipes…” are two solid examples of lead-ins influencers could use when discussing your brand or product. Be nimble and pivot as necessary. - Things change rapidly. In the time between content creation and posting, circumstances can change. This means it’s imperative for your brand to ensure that content stays relevant and gets messaged appropriately. Coordinate with influencers to determine tailored messages based on their knowledge of their content performance and audience. - Influencers know their audience better than anyone and know what will resonate with them – so why not ask them to help your brand? By auditing your process through the steps outlined above, any influencer campaign you work on can successfully meet consumers where they are with relatable stories and a product or brand that they can get behind. Check out the piece on Little Black Book Online: https://www.lbbonline.com/news/how-to-evaluate-if-influencer-marketing-is-right-for-your-brand-right-now
John Degray, Associate Creative Director Liz Furze, Associate Creative Director April 30, 2020 High-quality digital content has become a core pillar of marketing for modern brands. It’s how you reach new audiences, engage with your existing fans, hone your message, and express your brand’s unique values and personality. It’s how a new brand emerges from chicken-scratch on a whiteboard as a living, breathing online entity. At AMP Agency, social content creation is our bread and butter, so to speak, and we’ve built out an in-house studio capable of producing top-notch stuff for the brands we work with, from follow-along recipe videos to stop motion lifestyle layflats to jaw-dropping beauty product photography. We learned to measure the impact of our work and evolve accordingly; we adapt to the always-shifting landscape of best practices (4:5, no, 9:16, still images, no wait, everything video!). Then COVID-19 hit. And all of that changed. Suddenly, brands across the board have been forced to approach their content strategy from an entirely new angle. In some cases, content created months in advance might now seem irrelevant, or the entire strategy may feel off. At AMP, we’ve been challenged to create the caliber of content our clients have learned to expect from us...but without the tools and processes we’ve become accustomed to. And it’s not just an ‘AMP’ challenge. It’s an ‘everybody’ challenge. We’ve learned a thing or two from the last few weeks of coping with this crisis as we strategize along with our clients to deliver content in a whole new way, while our studio remains dark in our Times Square office and our employees are scattered throughout New York City and beyond. Of course, we’ll all continue to adapt as the crisis and its aftermath play out. In the meantime, here are some strategic ways that brands can re-think content production during a time of uncertainty. Look Back In a world of pay-to-play, unless your pockets are bottomless (if you’re one of those clients…call us?) there are plenty of eyes that haven’t seen your content from the past year. Chances are, lots of dollars and time went into that work. This is the perfect time to reflect on your past content calendar, assess your output, and consider how you can adapt it for right now. We always start by asking a few questions: What worked? Why did it work? Would it work again? What would need to change? Sometimes, this solution can be as simple as resurfacing old content and running it again with refreshed copy. For Welch’s Fruit Snacks we were able to update old creative by swapping in new packaging and put the ads back into market with updated, more tonally aware copy. Or, if your past content doesn’t feel relevant now, simple edits can often help breathe new life into your existing assets—no production required. That might mean adding some updated art cards or a new text overlay. It could also mean experimenting with the ad format—can you translate older Instagram feed assets into Instagram Stories, or update a few existing ads to run as one collections unit? When it comes to video, try combining high-performing assets or re-cutting a spot to create a new story arc. We’ve worked with recording houses to do completely remote sessions with our voice over talent to update our scripts on the fly—no sound proofing required! Re-using content might not be the solution to all your social needs, but it’s a low-touch way to take what you’ve already done and up-cycle it into something fresh. So before you rush to create all-new everything, take some time to peruse your inventory. Just like going through your closet, you might find a piece from last season that just needs a little re-working to fit your current style. Look Inward Okay, but what if your content from last April just won’t work right now? Don’t fret. It turns out there’s a small army of passionate creators right at your fingertips…your own team. Right now, depending on your workflow, employees may be feeling restless and eager to find new ways to contribute to business. The internet is on fire with the quarantined masses showing off their newfound love of breadmaking and their perfectly choreographed dance to Blinding Lights. Chances are your staff is discovering new skills, new passions, and new dance moves just like the rest of us. So embrace it. Encourage them. And then feature them. Has anyone internally expressed interest in creating content for you? Or are they already creating interesting content for their own personal brand? Handing the reins over to your team is an ideal way to champion some of your brand’s biggest fans. Plus, consumers love to know the insider scoop. That might mean sharing a carousel of recipes your employees are making, a video of a makeup look they’re trying out, a snap of their stay-at-home #OOTD, or a blog post on how they’re approaching childcare while working during quarantine. Feeling adventurous? Go Live. It took a pandemic for brands to really embrace Instagram’s live feature, but it’s having a moment and we are here for it. Live Q&As are a simple way to let consumers engage with your brand in a way that feels bespoke, and get to know the humans behind the brand. For example, for our coffee client Lavazza, we partnered with their in-house trainers to launch a live series around helping consumers elevate their at-home coffee experience beyond traditional drip coffee. Need more inspiration? TBWA Singapore produced a heartwarming spot for their client Ikea created exclusively with TBWA staff members. Nordstrom has done an incredible job of utilizing their internal team on Instagram TV, showing off a cocktail recipe from one of their store bartenders, a self-care tutorial with one of their beauty directors, and a yoga series with a member of their marketing team. Our own client, Sam Edelman, recently launched a weekly series called Moodboard Mondays, featuring the inspo their staff is pinning in their Instagram saves. Chances are your staff is full of creative minds with diverse talents. Featuring them brings authenticity and humanity to your brand—and will only bring you closer to your consumer. Look Outward When you’ve got goals for your brand and a distinct vision for your social media feed, sometimes DIY content won’t cut it. But how can you bring outside resources in to help your brand when professional production is at a standstill? We usually see influencers as a way to reach audiences. But what if we shift to see them as micro production studios? Influencers can be extremely affordable one-person operations, capable of crafting high-quality content with the talent fees baked right in. Creators across YouTube and Instagram are accustomed to working with limited resources, often shooting at home on their own equipment. Try to find lesser-known influencers whose visual aesthetic aligns with your brand’s and partner with them to create the custom content you need. Alternatively, you might not have the resources right now to create custom content at all. That’s where your fans step in. Asking questions and creating hashtag buzz on social media isn’t just a best practice to engage your audience; it’s a way to generate more content. Take inspiration from clothing brand Maje. They use Instagram Stickers to ask questions of their audience, and then re-posts the answers with a simple image. It’s a low-lift way to show some brand personality and build affinity with their audience, and it’s something they can replicate again and again with success. You can also try setting a challenge for your audience on TikTok or elsewhere on social. For our client Just For Men, we launched the #letsgrowtogether challenge around the insight that lots of men are using this opportunity to try out the quarantine beard (some more successfully than others). We cheer them on, and re-purpose the posts we receive across social media and re-post to Instagram. For Lavazza, we asked fans to share their WFH setup (plus their daily coffee, duh) using #LavazzaAtHome to win bags of coffee. It was a chance for us to collect images to encourage consumers to drink more Lavazza at home. We reshare those images across our channels and give fans some love at the same time. Finally, when in doubt, curate. In a recent piece on the rise of the curator, Strategy Exec Ana Andjelic writes, “Modern aspiration is not about having money to buy things, but having taste to know what to buy. That’s where human curation comes in, and why it’s increasingly considered both a differentiator in fashion, food, travel, wellness, [and] design...” In short, curation is an expression of your brand’s point of view and distinct niche. Re-posting found images and video from other sources allows for brand storytelling and can help you develop an atmosphere around your brand. Woman-focused coworking space The Wing does an excellent job of this, posting stills from films or shows that evoke the image of a well-rounded, culturally savvy woman with a wicked sense of humor, no doubt their intended audience. See also the oft-hyped Supreme, which solidifies its NYC cred with gritty photos and footage pulled from history. Look Good - But Not TOO Good As Creative Directors, we’ve spent years trying to elevate our brands. We labor over the minute details, from lighting to props to pantones, all in pursuit of perfect visual consistency. But that desire for spot-on perfection has been replaced with a greater need. We’re all craving authenticity, vulnerability, and honest connection more than ever. Looking at the world through brand marketing goggles feels insensitive and, frankly, inappropriate. And as a gesture of solidarity with our collective feelings of fragility, the content your brand releases right now doesn’t have to be so polished—and in fact, it shouldn’t be. Consumers have become forgiving and are willing to look past less professional production in hopes of seeing a greater impact or a more human message. If your brand is doing something important to help those affected by COVD-19, don’t be afraid of putting out an awareness video that’s not up to your normal audiovisual standards. Your audience won’t mind. At AMP, we’ve turned employees’ kitchen pantries into makeshift studios to record voice-over so brands can update their messaging quickly in the ever-evolving landscape. Sure, the sound quality isn’t flawless, but in the era of COVID, the greater sin is appearing tone deaf. And in fact, it can be really refreshing to see brands release content that has a more personal feel. Across social media, we’ve been inspired and delighted to see our favorite Sesame Street characters take to Zoom playdates (filmed on an iPhone), or the Bon Appetit gang moving from the glossy BA Test Kitchen into their own home galleys. We loved the moving montage that Facebook put together using both user-generated and photojournalistic footage to intro the Facebook Community Health Platform. This content feels all the more impactful because it reminds us that we’re all in this together—we’re all stumbling through the novelty and the inscrutability of quarantine and doing the best we can. So as a brand, don’t be afraid to let your guard down. Shoot on an iPhone. Record on your laptop. Show your consumers you’re right there with them. And Above All… This is, admittedly, a tough time for brands—because it’s a tough time for everyone. And while we sometimes forget it, there are humans behind every brand who care and want to do right by their product, their consumers, their employees, and their society all at once. Our ultimate advice: be genuine and provide value. Consumers are seeking meaning and action due to the heavy nature of our current cultural climate. If your brand can’t make a big splashy contribution to relief efforts, or if COVID-19 messaging just isn’t really relevant to who you are as a brand, remember it’s okay to be quiet on social media right now. Take a step back and orient your efforts toward where you can truly create impact for your brand and your consumers. That might mean focusing on customer experience or employee relationships rather than content. Just remember: if a tree falls in the woods and you don’t post an Insta story about it…it still fell. Doubtless, the situation will continue to evolve, and so will the way we communicate as brands. Embrace the uncertainty. Let your teams be creative. Loosen the reins. And above all, be true to the soul of your brand. If you’d like to talk more about how your brand can navigate the presently murky waters of content development, we’re excited to continue the conversation. After all, murky as those waters are, we’re all floating in the same boat.
Marketing Land recently released an article discussing a recent survey by Conductor. The survey argued the importance of SEO during an economic downturn and had respondents from a wide range of industries including retail, healthcare and travel. Check out some of the key findings from the article below. Key Findings Due to the outbreak of COVID-19, marketing budgets are being impacted with 65% of survey respondents reporting that their budgets will most likely be decreasing. 45% reported that their budgets would only decrease slightly while 20% noted that their budget would decrease greatly. Despite a decrease in budgets, 32% said their goals would remain the same while 36% said their goals would actually increase. So how do you meet these goals with a reduction in budget? The majority of survey respondents agreed that SEO would gain in importance either slightly (34%) or steeply (29%) during this time. Organic search was seen by 66% of respondents as the top performing channel last year. When asked how a global recession would impact your marketing strategy, the top response was to lower the marketing budget. The second top response was to specifically invest in lower cost channels like SEO. So why does all this matter? As consumers’ behaviors shift to focus on seeking information and answers, brands should rise to meet the demands of their audiences. With a reduction of budgets from other marketing channels, it makes sense that content creation and organic search optimization are now more important than ever to meet goals and reach/retain customers. Learn how AMP Agency can manage your organic search strategy during these challenging times and after them.
Marketing is a multifaceted field filled with strategies, creative executions and everything in between. While all of this is important to the success of a brand, it’s also crucial that every brand maintains strong relationships with consumers – especially during uncertain times such as these. One of the best ways to help your brand’s audience feel heard and understood is by developing effective community management. Here are three ways you can leverage community management practices to successfully respond to consumers in today’s landscape. Above all, have empathy Marketing is a multifaceted field filled with strategies, creative executions and everything in between. While all of this is important to the success of a brand, it’s also crucial that every brand maintains strong relationships and communication with consumers – especially during uncertain times such as these. One of the best ways to help your brand’s audience feel heard and understood is by developing and maintaining effective community management. Here are three ways you can leverage community management practices to successfully respond to consumers in today’s landscape. Establish approved FAQ guidelines to respond to common questions and comments Many people are grappling with the same questions right now as we navigate unprecedented times. To properly address them in an informative and understanding manner, it’s important for your brand to work with internal stakeholders to create FAQ guardrails your internal team can use when answering common questions. This will help ensure consistency in your brand’s position and enables you to meet your customer’s needs more quickly by providing them with an answer. Once these answers are in place, it’s important to continually reevaluate and adjust them when necessary. As news develops and situations change, your responses should, too. This will help ensure that your customers are receiving the latest and most accurate responses. Take a look at Apple & Eve, a brand who prepares and approves responses to common questions they receive. By crafting well-thought-out, clear answers to questions such as these, Apple & Eve is able to give consumers the information they seek with honesty and accuracy. Along with developing FAQ guidelines, establishing an escalation process is a helpful tool for managing consumer comments effectively and appropriately. Unfortunately, threatening or worrisome comments from consumers happen every day. Now that we’re living in uncertain times, heightened confusion and stress could add to these types of responses. Having an escalation process in place can enable brands to flag moments where consumer comments are a cause for concern and find ways to respond effectively and appropriately. Proactively find ways to connect with your audience As long as brands exist, consumers are certain to have questions for them. While engaging with your direct consumer base is important, it’s also beneficial to seek out opportunities that enable your brand to connect with people outside of your community. By finding ways to have positive interactions with new audiences, your brand can raise awareness in an organic way. For example, coffee brand Lavazza followed relevant coffee hashtags to find new people on social to engage with and influence their at-home coffee routines. This approach allows brands to remain true to their purpose and current audience, while finding natural places on social to join in conversations with new consumers and add value. All in all, by remaining empathetic, creating guidelines to respond to consumers appropriately and seeking out new ways to start conversations outside of your typical consumer base, your brand can build and maintain strong connections with consumers.
To be completely candid, life is weird right now. We’re all living at a greater distance from one another than usual, and we’re spending more time in digital spaces than real ones. Needless to say, our sense of normalcy is shifting – which means our approaches to social should shift, too. Here are three tips for how you can adapt what your brand is doing in the social space to effectively and appropriately respond to what’s going on in the world. Customize your approach, strategy, content and tone to the current media climate based on your unique brand and industry position When thinking through how to adapt your brand’s messaging and strategies to current events, it’s important to first acknowledge who your brand is on its own. Whether you’re a forward-focused tech company, a whimsical plant shop or an edgy clothing store, you have both a personality and knowledge about your audience that is unique to your brand and your brand alone. So take a moment to think about what that is in your case. When you have a clear sense of who your brand and you put what you know about your audience at the forefront, you can more confidently navigate the current news climate and new cultural norms to inform your communication approach. Think about your brand’s mission, values, and place in the industry. Consider how your audience perceives your brand generally, and during these unprecedented times. Determine what unique value your brand has to offer -- if it has something meaningful to offer right now -- and ensure communication of that value is consistent across all places you show up, like your website, the press, social media, and more. As the news and culture climate shift, people swarm to social to continue the conversation, so it’s important to maintain a united front made of clear and consistent messages from your brand. Coffee brand Lavazza is using social to share that they’ve donated over 50,000 bags of coffee to healthcare and public safety workers on the frontlines of the COVID-19 pandemic. The brand has also adapted their messaging to reflect an at-home focus, encouraging users to showcase their at-home coffee set ups and ask their coffee questions to create opportunities for two-way engagement. Putting insights about their audience at the center, Apple & Eve adapted their content pillars to meet new needs. For example, the brand is sharing recipes, activities and crafts parents can try at home with their kids on their Instagram. By leaning into crafts made from materials most parents already have at home and providing fun activity ideas for kids, the brand was able to adapt their social messaging to current stay-at-home lifestyles with a small adjustment to their existing strategy on their social channels. Vagisil chose to focus content on thanking essential workers, given their brand’s women’s health-related mission. Maintaining their illustrator-style Instagram posts, the brand was able to create content directly related to Coronavirus while weaving in their signature brand style and remaining true to their core values. This shows that while much is being talked about regarding Coronavirus, brands can find their unique voice and value in the conversation. Leverage social listening and monitor competitors to keep an accurate pulse on the landscape Once you’ve determined strategically how to pivot your messaging, it’s equally important to keep a continual pulse on the cultural landscape to ensure what you’re sharing is timely and well-received. That’s why on a monthly, weekly and even daily basis, you should actively participate in both news monitoring and social listening. Doing so will cue you into what people are talking about, how they’re talking about it, and continue to identify where your brand’s voice may be able to add value. A message that feels appropriate to post or respond with one day might need to be reevaluated the next within the ever-shifting news and cultural landscape. Helpful tools like Sprout, NetBase, and Google Alerts can help inform your content reevaluation cycles. It’s also important to note that right now, every brand is facing the challenge of navigating the new terrain that is COVID-19. So just as we should all keep up with what is being shared in the news and by consumers on social, it is imperative that your brand also tracks competitor activity in your industry as another input for understanding the current landscape. By tuning in to what other brands are doing, you can learn from their successes and missteps and better understand what consumers may be seeing or needing from brands like yours -- most importantly helping you identify the whitespace for your brand. Experiment with new social formats and content types At the end of the day, this is new territory for all of us. We can plan and strategize to the best of our abilities, but one of the most sure-fire ways of determining what resonates most with your audience on social media is through experimentation. Now, especially, is a time to be understanding, empathetic and real with the world on social. Leaning into more raw, authentic content that feels less polished and more organic is a strong way to reach audiences in a time where we’re all looking to connect and relate. Take late night show hosts for example. Many hosts have ditched highly produced segments to embrace DIY iPhone videos recorded at home. Instagram is one platform that touts many tools brands can use to test out a more real and raw approach, and at the same time engage with and learn about your audience. Most notably, this includes Instagram Stories. From adding stickers and GIFs to stories to allowing polls, questions and countdowns, these various tactics can help brands feel more authentic on their social channels and create a two-way dialogue. Additionally, Instagram Live and IGTV are other ways your brand can create longer-form content that enables connection with viewers on a deeper level. By experimenting with new social formats and content types, you can not only try new approaches and tactics to leverage on social during this difficult time, but determine what your audience most positively responds to. The proof is in the pudding. Or in this case, the engagement. We hope these three tips help you navigate shifting social for your brand. If you want to dig into any of them further, or would like to chat through other questions your brand is facing, drop us a line. Also, check out our guide to COVID-19 community management.
eMarketer recently published an article that discussed a potential shift in consumer behavior that may change how consumers shop for groceries. Check out some key findings below or go read the full article here. One of the most profound shifts in consumer behavior during the COVID-19 pandemic according to eMarketer is happening in grocery ecommerce. Even before much of the US population began social distancing, grocery ecommerce had a large amount of momentum behind it. In 2019 the percentage of people who regularly ordered groceries online spiked from 17% to 37% according to TABS Analytics. So grocery ecommerce was already trending upwards but COVID-19 helped accelerate the growth. Just last month according to Rakuten Intelligence, over a 3 day period order volume for online grocery retailers surged 210%. In the same month, a CivicScience poll found that US adults who said they increased their online shopping jumped from 11% to 37%. So things will go back to the way they were when the pandemic subside right? Don’t be too sure. According to eMarketer it’s likely these behaviors will continue. With millions of first time online grocery buyers, it’s likely that a percentage of individuals will permanently shop for groceries online whether that is occasionally or frequently. If ecommerce category penetration went from 3.2% to 5.2% over the next couple of years, that would be about $20 billion moving from in store purchases to online. Learn more about the grocery ecommerce trend here: https://www.emarketer.com/content/the-coronavirus-will-cause-a-lasting-step-change-in-grocery-ecommerce
As COVID-19 continues to cause a major disruption for marketers, it can be difficult to stay up to date on the latest news and industry updates. Lucky for us, Ad Age is continuously tracking and updating their list of marketers’ response to COVID-19. Check out the latest news and updates by visiting this link: https://adage.com/article/cmo-strategy/regularly-updated-list-tracking-marketers-response-coronavirus/2244251
Digital marketing and traditional media ad spend has taken a hit during the COVID-19 pandemic. Despite this, one thing that has seen a surge in consumer spend during this time is mobile apps. Check out some of the key insights and findings from a recent Campaign US article. New findings from Appsflyer showed that there was a 10% increase in mobile apps’ global revenue from consumer spend during the first week of April. They dug even deeper to see what industries were seeing the biggest spike in revenue. Health & fitness apps’ revenue jumped 24% last week with more people having to resort to working out from their home. Finance (up 18%), shopping (up 15%) and food delivery (up 10%) also saw increases in revenue as more people began staying at home and following social distancing guidelines. Not all mobile apps however have experienced the same recent surge as the ones listed above. The largest drop is from travel apps, which is down 30% in the last 6 weeks. Here’s what our VP of Media, Sascha Lock, has to say about the trend: A rise in mobile-app usage has hit quarantined countries since mid-March, which in part is being driven by existing users seeking distractions or space/sanity from their nuclear families. However, apps like Pandora and Tiktok have reported sizable increases in new users, too. Folks are seeking comfort from music, or just mindless entertainment, while trying new apps to fulfill those needs. More users means more ad impressions on mobile-apps, but there’s a steep shortage in demand for those impressions right now. What’s clear in this picture is that paid apps (or paid versions of apps) are at least seeing diversification in their revenue streams - while ad-supported revenue is down, app-download revenue is up. Sadly, the same can’t be said for most players in the advertising industry, at least until the end of Q2.
eMarketer recently published an article where they compiled rapid-response polls from different sources that looked at how individual’s attitudes toward the Coronavirus vary among age groups If you only get your information from social media and other online platforms, you may have seen some common narratives like that millennials are fairly unconcerned about COVID-19 or that older individuals are the least worried. An ABC News/Ipsos poll looked at how worried a variety of age groups were of actually getting the coronavirus. 18-29: 83% were worried 30-49: 75% were worried 50-64: 79% were worried 65+: 82% were worried With people having to stay inside, many are turning to streaming services to occupy their free time. A Morning Consult survey looked at what percentage of each generation were planning to spend more on streaming services during this time. Millennials: 26% Gen X: 16% Boomers: 15% Other polls mentioned in the article included who has been impacted financially, who is spending more on streaming music, and who were seeing their friends less. Check out the full article here: https://www.emarketer.com/content/varying-attitudes-among-age-groups-towards-coronavirus-show-that-marketers-need-to-look-past-anecdotal-stereotypes
It’s Official: We’re Zillow’s Digital Agency If you’ve ever gone apartment hunting or simply enjoy scoping out homes on the market, then you probably have some familiarity with Zillow. As the leading online real estate and rental marketplace, Zillow is transforming how people buy, sell and rent homes by creating virtually seamless real estate transactions for today's on-demand customer. With such prominence in the real estate category, we couldn’t be more excited to announce that we’ve been named Zillow’s digital agency. The Pitch Before the Partnership This opportunity to work with Zillow was by no means a casual one. We had to earn it by proving our agency’s capabilities. So, we participated in a four-month-long competitive pitch process managed by Mercer Island Group, a business management consultancy based in Washington. An abundance of hard work undoubtedly went into those four months, but in the end it all paid off. “The AMP Agency team is the right digital agency at this critical point in time for the Zillow Group,” noted Robin Boehler, founding partner of Mercer Island Group. “They bring exceptional technical expertise, strong strategy and creative capabilities, and are the perfect culture fit for this innovative market leading client.” Rolling into Our New Role This new partnership comes at a time when Zillow is evolving from a search-and-find platform to an end-to-end real estate transaction company. That’s why as we work to support Zillow in this digital transformation, our efforts at AMP will be focused on customer experience strategy, design and personalization. “Zillow has committed to dramatically expanding their business and creating innovative customer offerings going forward, which is why we sensed a natural fit early in the process of earning this account,” says Gary Colen, Chief Executive Officer at AMP Agency. “It is an exciting time to be working with Zillow as we support their formidable business goals.” Now, the Hard Work Begins With our partnership in place and Zillow’s business goals top-of-mind, we’re ready to help Zillow transform the way people buy, sell and rent homes. “Zillow is in the midst of a significant, transformative chapter in our company’s history as we move to make it easier for people to buy, sell, rent and finance homes,” says Aimee Johnson, Chief Marketing Officer at Zillow Group. “The customer is our North Star and the AMP team has a proven track record of delivering creative and meaningful customer experiences, all while working in complex and evolving conditions. We’re excited about what our new partnership can achieve, together.” https://www.adweek.com/agencyspy/zillow-sends-digital-to-amp-agency/162572/ https://lbbonline.com/news/zillow-names-amp-agency-as-digital-agency/ https://adage.com/article/agency-brief/tbwaworldhealths-social-media-stories-reveal-disturbing-healthcare-discrimination-against-black/2241461 https://www.mediapost.com/publications/article/347761/zillow-taps-amp-to-handle-digital-duties.html