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What is Cross-screen Marketing? Cross screen marketing, also known as multi screen marketing, is the digital marketing practice of synchronizing a comprehensive campaign across the different screens a user is likely to be interacting with while relaxing. As media and marketing professionals, how do you tap into the ever expanding landscape of multi-screen, multi-tasking, multi-engagement devices/screens that are ubiquitous in our world today? This question results in a domino effect evoking many more questions: How are we best equipped to deliver a brand's message, value proposition and ultimately elicit conversion? How does the multi-screen environment change the marketing funnel? How do we utilize the various screens to effectively engage the fragmented consumer who simultaneously use these devices? How do we gauge the duplication of reaching the same users vs. gaining necessary reach into the right target that may not be downloading a mobile app but is a regular visitor to a website via their laptop? Benefits of Cross Screen Marketing Our target audiences are multi-tasking across devices. Even among those with just a television and computer (two screens), 52% of users report that it's somewhat or very likely that they're using another device while watching television. With each screen added to the mix, that percentage rises, 60% of smartphone users (3 screens) and 65% of tablet owners (4 screens) say that multi-device use is the norm while watching TV (source: eConsultancy, May 2012) Planners must understand the impact that multi-screen usage is having on their clients' brands as the stats derived by recent studies highlight the importance of creating a multi-screens strategy: According to a report conducted by Videology, a video advertising technology, brands who implement multi-screen marketing experience 9x brand lift An eMarketer study of TV and online video found brands achieve a 7% reach increase when adhering to a multi-screen approach A co-authored study with Google and Nielson found multi-screen users have 17% more ad recall Marketing in a Multi Screen World: What to Consider Time of Day Whether it's a TV ad to launch to increase awareness followed by that person searching for more info on their work desktop, then targeted by a location based incentive on mobile or longer brand engagement via a tablet in the evening, day parting is key to making this a continuum of messaging not just singular efforts. Consumption Habits We need to understand the consumption habits of our audience in order to maximize how we weight each channel in the overall media mix, so we can reach them in the right place at the right time. We should take advantage of what these different screens and their particular experience 'opportunities'? offer. When developing a media strategy, marketers need to consider all screens, what their audience consumes on each screen and when the audience consumes the content. The era of the connected consumer has just begun. To succeed, marketers must adapt media planning and buying strategies to fit the needs of the multi-tasking mavens.
No website is complete these days without at least considering mobile. Based on comScore's latest annual report on the mobile landscape, '2012 Mobile Future in Focus'?, smartphones and tablets were responsible for nearly 8% of all observed internet traffic in the United States at the end of 2011. Another study from comScore showed that more than 70% of users who use mobile social media use it daily. It's imperative now, more than ever, that your site is both accessible via mobile devices and easy to interact with. So, how to make that happen? Let's dive into some geek speak'?¦ Responsive Design A responsive website is simply a design that can stretch and rearrange itself based on the width of the browser rendering the site. In the past, servers would serve up whole different websites after detecting whether a user was viewing their site on a PC or a mobile device. These standalone, mobile-formatted sites were simplified versions of their parent sites, usually with limited functionality to increase page speeds over a slow connection. When tablets started becoming more prominent, there was a need for websites that sat somewhere between a smart phone and a PC. Then, as smartphones became smarter, you had higher quality resolutions with different layout modes -- which ultimately meant a lot to account for if you were developing individual sites for each device. Responsive design solves the problem at a very low level by resizing and rearranging elements on the screen to fit the user's device. This is usually accomplished through a combination of fluid grids, flexible images and media queries. Responsive design is a lot easier to implement and maintain as websites evolve with more functionality. Progressive Enhancement Sometimes you will run across a website on your phone that simply does not work. Sometimes you can't navigate the dropdown menus. Other times, there is just too much content. Progressive enhancement is the practice of catering to the lowest common denominator and selectively adding functionality based on a user's capabilities. Web developers have been using a similar approach for a while in order to ensure features in newer browsers (e.g. Chrome and Firefox) degrade nicely in older browsers (e.g. IE6). Responsive Design + Progressive Enhancement = Adaptive Design Now, take what we've learned about responsive design, add in our concept of progressive enhancement, and we have adaptive design. There is still some debate over the use of "adaptive design" vs "adaptive layout," but I don't want to argue semantics as the idea is much more important. The important thing to note is by using progressive enhancement along with a responsive layout, we can conditionally introduce functionality like multi-touch, geo-location and native smartphone integration. This allows us to create a better user experience based on a user's capabilities. There are plenty of excellent resources out there to help guide you down the responsive/adaptive road, so for the purpose of this post I'm going to try and keep things as simple as possible. You can learn more in this A List Apart article about Responsive Design and this Smashing Magazine article about Responsive Design. Don't Fight The Future The web is changing to meet the changing needs of its users. We started with crazy flash intros and entire websites stuffed into tables. Now, we're starting to see the importance of accessibility and developing sites to meet different use cases. If you think this is just a trend, you will get left behind. If you made it this far, it's time for you to test your own site on your phone. Make sure to click around a bit. Even better, ask a friend to access your website on their own phone and give you feedback. Here are some online tools to help with testing: W3C MobileOK Checker iPad Peek Google Mobile View Happy smart phone browsing!
I read the interwebs. Not just like a few interwebs. I mean, like, a LOT of interwebs. I'm also a huge tech nerd. You would think these unassuming traits would keep me abreast of the lingo-of-the-moment used to describe things like cell phones. Well, no such luck. The term 'smartphone'? has been around for the better part of six years, but there was never a suitable opposing descriptor for wireless devices of lesser ilk. 'Dumbphone'? and 'not a smartphone'? have always been the conversational defaults, and 'featurephone'? has always been the nerdy, industry term. But with marketers and socialites alike, the doggedly unsexy 'featurephone'? just never really caught on. Well, now you get no choice. The industry. The interwebs. They're all conspiring against us. 'Featurephone'? is winning out. With all the hot smartphone gossip out there, comparisons have been made, and they point the finger squarely at featurephones. The verbiage is catching on, and it's time we all started to embrace it. Now - one word or two? That is still up to your fanciful discretion. Have at it.