February 22, 2017

Transitional Millennial Shopper Behavior

Check out AMP's newest data visualization on the Transitional Millennial - https://www.ampagency.com/shopping-behaviors-millennials/

 

February 15, 2017

Travel Brand Opportunities

Across the evolving travel landscape, hospitality, airline, and booking brands are looking at a variety of opportunities to better activate their brand voices, use technology for competitive advantages and make investment decisions based on travelers' unmet needs.

Our research had uncovered three significant areas of opportunity for travel brands:

1. Prioritize Social Strategy 

Social media represents the dominant force for inspiration in their new landscape. There is potential to create greater brand affinity and distinction by operating social channels differently.

2. Behave like a Simplifier 

The planning process is time-consuming and overwhelming, but travelers ultimately enjoy it. Booking engines have an opportunity to provide consumers with time-saving experiences and better management of multiple trip components. Niche providers are already effectively replacing data tables with simplified and conversational interfaces.

3. Balanced Tech and the Human Touch 

Even in a connected world, travelers have a strong desire to connect in person when they need help at their destinationHotelses, tourists attractions and excursions shouldn't be too quick to replace service personnel with digital kiosks, but should carefully consider the right moments for digital interactions.

To learn more, download our newest Whitepaper, ‘Targeting Moments of Need in the new Travel Landscape’ – here.

January 31, 2017

Balancing Tech + Human Touch

While some travelers feel that vacations are time to disconnect from technology, or take a “digital detox,” most people don’t actually unplug. When we asked travelers about their wish list for their hotel stay, the majority of people said “free WiFi.” In fact, millennials will choose a hotel based on “Instagram-worthy” de?cor, pointing to their desire to be connected to social networks while vacationing.

This need for connectivity also speaks to continued planning during a trip. Travelers frequently use navigation apps while traversing a new city, or apps like Yelp and OpenTable to figure out where to eat.

The dependency of technology has removed spontaneity from travel - open-ended exploration has been replaced by people moving through destinations based on their popularity and share-worthiness. But research and anecdotal stories show that spontaneity is good for us. There is still nothing that quite compares to the thrill of discovering a gem by happenstance.

However, travelers have conflicting feelings about spontaneity. We found that 47% of travelers said they

wish they were more spontaneous, while 30% said they wish they were more of a planner. Most will accept a nudge to be more impulsive – as 73% of individuals said they would be willing or very willing to receive text messages about unplanned excursions, dinners and other experiences while on vacation.

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So what kind of useful tips can brands provide travelers? Well, family-friendly activities to start. But surprisingly, travelers ranked food experiences as their second most memorable moments.

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When it comes to communicating with travelers at a destination, the best medium depends on context. Our research revealed that 84% of travelers are open to receiving text messages from hotels with check out time, WiFi usernames and passwords, menu specials, etc., while 67% are likely or very likely to use chat services or texting with airlines or hotels. For transactional conversations like these, a text, chat or emoji will suffice.

However, a whopping 76% of surveyed individuals believe that human interaction throughout travel- provided services is important or very important. While the majority of individuals (55%) have used a concierge when at their destination, the remaining 45% who did not felt they didn’t need one or that they could find the information they needed on the internet. Of those who have used a concierge, most prefer to have conversations in-person, not digitally. When we spoke to travelers, many of them reflected positively on the times they had one-on-one conversations with their Airbnb host and received local – not touristy – recommendations.

It’s important for travel brands to understand when they can interject during a trip, when to emphasize in- person conversations, and when a text will be more well- received.

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Key Takeaways: 

  • Travelers welcome useful suggestions fro brand that prompt them to be more spontaneous.
  • For transactional communication, digital will suffice. However, for personalized concierge servies, most travlers perfer in-person.

To learn more, download our newest Whitepaper, ‘Targeting Moments of Need in the new Travel Landscape’ – here.

January 25, 2017

A New Type of Travel Agency: AI Meets Human Expertise

Over the last two decades, OTAs and direct-supplier ticketing websites have revolutionized the industry and forced many brick-and-mortar travel agencies to reinvent themselves, find their niche, or close their doors altogether.

Many of the travel agencies that remain standing serve a wealthy clientele. When Travel + Leisure wrote about the importance of travel agents in May 2015, they cited trips like a 32-person, two week, six city trip across India as an example that highlights a travel agent’s indispensability.2 While one may appreciate the services provided to make this trip possible, it is not a relatable scenario to most travelers. Yet, according to IBIS World, the travel agency industry is growing once again and showing signs of a broad turn to experts to help plan travel.3

We see four trends that will increase demand for travel agents in the near future:

  1. OTAs that serve endless choices, not solutions
  2. The possibility for better, more personalized recommendations powered by big data and artificial intelligence (AI)
  3. A new generation of travelers who have come of age on mobile devices
  4. The ongoing premium placed on 'authenticity'

When it comes to booking, our study showed 79% of individuals want customization and ease. The majority (56%) of those surveyed have used a travel agent in the past, citing deals, time savings, and expert advice as the best reasons to use a travel agent. Of those who had not used an agent, 30% didn’t do so because they enjoyed the planning process and 25% found it to be too expensive. Another 21% said, “I trust myself more.”

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Importantly, frequent travelers value an agent’s expertise and ability to save time, whereas infrequent ones value an agent’s ability to save money and stress. While 85% of individuals are willing to have another party help plan their trip, agencies need to help consumers understand more clearly how they offer personalization that demonstrates desirable ROI.

Traditional travel agents should also be warned of new services like Lola, which fuse a chat interface, AI and human expertise to generate trips.

Lola offers a glimpse at the future of travel agencies – personal, immediate and delivered through a chat interface. The brand deliberately avoids the data tables that plague almost all other booking experiences. It is the only travel experience we know of that is built for an audience who has come of age conversing through mobile intermediaries.

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Key Takeaways:

  • A combination of AI and human expertise is about to disrupt the travel agency industry.
  • Travelers are receptive to planning assistance for an agent provided there is demonstrable ROI (time saved, money saved, expertise, or personalization).

To learn more, download our newest Whitepaper, ‘Targeting Moments of Need in the new Travel Landscape’ – here.

January 18, 2017

Hey Travel Brands, Here’s How to Stand Out in the Planning Phase

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Consumers are spending more time planning and researching their vacations, and they’re using multiple devices to do so. Online research typically starts 45 days before booking, with most individuals devoting 2-3 hours to research. While travelers still rely primarily on their laptops, Millennials are increasingly using their smartphones to conduct research. The most frequently requested service for which travelers turn to booking engines is the ability to book multiple travel elements (flight, lodging, excursions), followed by the ability to see all of their itinerary details in one place. 

Read more about simplifying the planning process for travelers.

January 10, 2017

Why Advertisers Should Bid Adieu to the “Perfect Mom” Trope This Year­

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The “perfect mom” archetype isn’t just unrealistic for the vast majority of women, but also creates a stressful imbalance of priorities that leaves their own well-being last on the list. As we move into 2017, the “imperfect mom” will become the new hero in advertising. In an era where authenticity and relatability are the most important aspects of engagement, how could she not be?

The beauty is in the imperfections.

December 16, 2016

With Email to Millennials, You Just Don’t Know If They’re Going to Open It

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Younger millennial email users are more hit or miss than older US email users when it comes to opening marketing emails, with larger percentages either always or never opening those messages.

You’ve got mail.

December 12, 2016

Why Sex, Millennials and Video Didn't Sell For Elite Daily

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Eight months ago, Elite Daily was “the voice of Generation Y,” in the words of a presentation it made to advertisers. Two weeks ago, the Daily Mail General Trust, its parent company, wrote down the entirety of its investment in the millennial-focused publisher, a tacit admission that the site was worthless to the company and its investors. That plunge is the latest turn in a wild ride Elite Daily’s been on since it launched in 2012.

Forty million down the drain.

December 7, 2016

Overmonetized Influencers and Pesky Millennials: What Brands Are Worried About Right Now

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Digiday asked brands to “map out” what is really on their minds when it comes to challenges in the brand marketing space. Each individual mind map was then used to create one giant composite chart to try and envision what really is occupying the headspace of top brands right now.

Get in their head.

November 16, 2016

Inside the Awkward World of Millennial Dating

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It’s not that any generation has figured out a foolproof way of forming human connections, but for Millennials, online dating seems to have further complicated the already mysterious process of falling in love. Our entire approach to adulthood has shifted, in fact, from where we choose to live, to how long we stay in school. The Millennial's economic situation is now firmly linked to how we approach relationships.

Stuck in that in-between place.

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