April 18, 2016

The Evolution of Customer Service

With so much technology available to make for amazing customer experiences, most companies still haven’t managed to deal with the basics. There are a few companies, take Amazon and Sephora, who are at the forefront of customer experience technology. But most customer service operations are still not savvy enough for customers to avoid the burden of the old phone call. The future of customer experiences will be far simpler – and companies need to start evolving now.

Infographic: 9 predictions on the future of customer service.

Topics: Experience and Service Design, User Experience, Customer Journey